Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

Natalia Wells

Las Vegas,NV

Summary

Fourth-year Biology student at the University of Nevada, Las Vegas and a first-generation American with over five years of customer service experience. Known for exceptional communication skills, a positive attitude, and the ability to quickly learn and adapt in fast-paced environments. Passionate about building lasting customer relationships, exceeding expectations, and continuing to grow within the sales and customer service industry.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Hostess

STK
Las Vegas, Nevada
07.2025 - Current
  • Greeted guests warmly upon arrival and seated promptly to improve service flow.
  • Demonstrated strong interpersonal skills during customer interactions to create positive connections.
  • Resolved guest inquiries and minor issues, enhancing overall guest satisfaction.
  • Collaborated with team members to improve guest experiences through effective communication.
  • Monitored server availability and coordinated table turnover, optimizing seating efficiency.

Event Planning Assistant

Marcy Grubbs
Las Vegas, Nevada
05.2024 - 01.2025
  • Created detailed event plans outlining themes, venues, activities, and budgets to align with client objectives.
  • Managed on-site operations during events to ensure compliance with plans and timelines.
  • Increased event funding through strategic sponsorships and partnerships with sales and marketing teams.
  • Resolved vendor-client conflicts to ensure seamless collaboration and event execution.

Cashier

Café Leone
Las Vegas, Nevada
05.2021 - 08.2023
  • Processed cash, credit, and mobile payments accurately and securely.
  • Greeted customers, assisted in product location, and addressed inquiries to improve experience.
  • Resolved customer complaints professionally, ensuring high levels of satisfaction.
  • Maintained cleanliness and organization of cashier area, ensuring efficient service at Café Leone.

Education

Bachelor of Science - Biology

University of Nevada, Las Vegas
Las Vegas, NV
05-2027

Skills

  • Customer service
  • Service prioritization
  • Team collaboration
  • Effective communication
  • Effective multitasking
  • Detail-oriented
  • Conflict resolution
  • Positive and professional

Certification

  • Lifeguard Certification - American Red Cross, 2024-Present, includes CPR, First Aid, and AED training for professional rescuers

References

Denise Gonzalez, STK, (702) 742-2352

Marcy Grubbs, Event Planning Assistant, (702) 497-4188

Languages

Czech - Fluent 

English - Fluent

Timeline

Hostess

STK
07.2025 - Current

Event Planning Assistant

Marcy Grubbs
05.2024 - 01.2025

Cashier

Café Leone
05.2021 - 08.2023

Bachelor of Science - Biology

University of Nevada, Las Vegas
Natalia Wells