Natalia Ximena Pastrana Mendez

Work History

Medical Assistant

Innovista Medical Center

12.2023 - Current

Sanitized, restocked, and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms, and allergies.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Performed medical records management, including filing, organizing and scanning documents.
Demonstrated safe work practices and attitudes; follows safety rules.
Delivered clinical and administrative support.
Communicated with empathy and compassion, contributing to a high patient satisfaction rating.
Maintained exam rooms in accordance with OSHA standards for health and safety, sanitized exam instruments, and ensured compliance with Covid-19 safety protocols.
Collected lab samples of blood and urine and submitted labeled samples for testing.
Called patients to let them know about results.
Performed electrocardiograms.
Managed patient appointments and scheduling.

Elderly Caregiver

Private Home

01.2023 - 11.2023

Offered companionship and kindness to elderly patients.
Completed weekly grocery shopping.
Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Administered prescribed medications on a timely basis following care plan instructions.
Assisted with ambulation by provided support during transfers from bed to chair or wheelchair.
Communicating with providers and monitoring medication.

Medical Assistant

Christ Hospital

10.2022 - 11.2022

Obtained client medical history, medication information, symptoms, and allergies.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Prepared lab specimens for diagnostic evaluation.
Completed EKGs and other tests based on patient presentation in office.
Collected and documented patient medical information such as blood pressure and weight.
Obtained and documented patient medical history, vital signs and current complaints at intake.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Pharmacy Technician

Pharmacy Plus and Surgical Supplies

08.2021 - 07.2022

Answered incoming phone calls and addressed questions from customers and healthcare providers.
Stocked, labeled, and inventoried medication to keep accurate records.
Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Counted and labeled prescriptions with correct item and quantity.
Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.

Nurse Supervisor

Hospital San Vicente De Paul - Colombia

04.2015 - 07.2021

Supervised, directed, and motivated high-quality performance from nursing staff.
Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients, resulting in better health outcomes.
Developed strong relationships with medical providers which facilitated improved collaboration between nurses and physicians resulted in more effective treatment strategies being implemented swiftly.
Upheld high standards of nursing practice through continuous education on current trends, emerging challenges in healthcare delivery systems, best practices in leadership roles.
Conducted regular performance evaluations of nursing staff, identifying strengths and areas needing improvement while providing guidance on career advancement strategies.
Kept facility in compliance with HIPAA, OSHA and other applicable guidelines.
Served as a role model for nursing excellence, demonstrating exceptional clinical skills, critical thinking abilities, and compassionate patient care at all times.
Ordered supplies to maintain effective inventory levels.
Assisted with caring for specific patients by utilizing excellent clinical skills and judgment.
Contributed to quality improvement initiatives by identifying areas of opportunity within the unit''s processes or procedures that could be enhanced or streamlined for better overall performance.
Promoted a culture of safety by consistently enforcing infection control measures, proper medication administration techniques, and adherence to facility policies.
Improved patient satisfaction scores through the development of personalized care plans and consistent followup.
Evaluated skills of nursing personnel and verified staff certifications for validity.
Promoted professional development opportunities to encourage nurses to pursue continuous training.
Established and continuously optimized unit schedules and individual work assignments.
Managed 15 CNA by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.

Summary

Overview

Work History

Medical Assistant

Elderly Caregiver

Medical Assistant

Pharmacy Technician

Nurse Supervisor

Education

Associate of Science - Clinical Medical Assistant

Associate of Science - Management And Auditing in Health Quality

Associate of Science - Nursing

High School Diploma -

Skills

Certification

Timeline

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