Natalie Acosta
Scottsdale,AZ
Summary
Service-oriented professional with over six years of experience in hospitality and wellness environments. Known for calm communication, attention to detail, and a genuine ability to connect with people. Skilled in managing fast-paced situations while maintaining a positive and professional attitude. Passionate about travel, teamwork, and creating comfortable experiences for others.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Front Desk Receptionist
Brëathe Medical
Chandler, Arizona
11.2024 - Current
- Greet and assist clients with professionalism and warmth, creating a welcoming first impression.
- Manage scheduling, payments, and client communication in a high-volume medical spa.
- Maintain a calm, organized environment while supporting providers and ensuring smooth daily tasks.
- Assist with supply management and administrative coordination to keep services running efficiently.
- Handle correspondence and resolve client questions with patience and care.
- Recognized by management and clients for professionalism and exceptional guest care.
Beverage Cart Attendant
Scottsdale Resort Spa
Scottsdale, AZ
07.2023 - 10.2024
- Delivered beverages and snacks to guests on the golf course.
- Maintained cleanliness and organization of beverage cart and supplies.
- Assisted guests with menu selections and beverage recommendations.
- Managed cash transactions and handled payments securely.
- Provided excellent customer service to enhance guest experience.
Server
Hooters
Albuquerque, New Mexico
08.2018 - 07.2023
- Delivered attentive, upbeat service to a high- volume fast paced environment while balancing multiple priorities.
- Maintained professionalism and accuracy under pressure, ensuring a positive guest experience.
- Supported daily team operations and trained new staff in service standards and safety procedures.
- Managed cash and credit transactions quickly and accurately at the end of every shift.
- Collaborated with kitchen and bar teams to maintain efficiency during peak hours.
- Recognized by management for guest satisfaction and teamwork.
Education
BBA - Business Communication
Arizona State University
Tempe, AZ 08.2023 - 10.2025
Skills
- Exceptional Customer Service & Guest Relations
- Calm Communication & Conflict Resolution
- Adaptability in Fast-Paced, High-Stress Environments
- Professional Demeanor & Team Collaboration
- Safety Awareness & Attention to Detail
- Multitasking & Time Management
- Empathy, Patience & Cultural Sensitivity
- Problem Solving with a Positive Attitude
- Strong Verbal & Interpersonal Communication
Timeline
Front Desk Receptionist
Brëathe Medical
11.2024 - Current
BBA - Business Communication
Arizona State University
08.2023 - 10.2025
Beverage Cart Attendant
Scottsdale Resort Spa
07.2023 - 10.2024
Server
Hooters
08.2018 - 07.2023