Natalie Alexander
Hanover,PA
Summary
Dynamic server trainer with a strong work ethic and exceptional customer service skills, honed at Texas Roadhouse. Successfully developed training materials that enhanced onboarding processes, resulting in improved server proficiency. Proficient in cash handling and guest engagement, ensuring a welcoming atmosphere and repeat visits.
Dependable Job Title successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
12
12
years of professional experience
Work History
Server Trainer
Texas Roadhouse
10.2019 - 12.2025
- Trained new servers on menu knowledge and customer service standards.
- Developed training materials to enhance onboarding process for new employees.
- Assisted in scheduling and coordinating training shifts for new staff members.
- Provided ongoing support and feedback to ensure server proficiency and confidence.
Server
Longhorn Steakhouse
01.2025 - Current
- Assisted in training new servers on menu items, service protocols, and customer interaction techniques.
- Handled cash transactions responsibly, balancing register at end of shifts to ensure accuracy.
Server
Texas Roadhouse
10.2019 - 12.2025
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Efficiently processed orders using point-of-sale systems, ensuring accuracy and timely service delivery.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Bartender
Wing Daddy's Sauce House
09.2017 - 09.2019
- Monitored inventory levels, restocking supplies as needed to prevent shortages.
- Trained new bartenders on mixology techniques and customer service standards.
- Collaborated with kitchen staff to ensure timely service during peak hours.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Server
Wing Daddy's Sauce House
09.2017 - 09.2019
Bartender
Magic Time Machine
04.2014 - 09.2017
- Prepared and served a variety of beverages in high-volume environment.
- Maintained cleanliness and organization of bar area to ensure efficient service.
- Assisted customers with menu selections, enhancing overall dining experience.
- Processed cash and credit transactions accurately during busy shifts.
Server
Magic Time Machine
04.2014 - 09.2017
- Provided excellent customer service in a fast-paced environment, ensuring guest satisfaction and repeat visits.
- Processed orders accurately and efficiently using point-of-sale systems to streamline service delivery.
- Collaborated with kitchen staff to ensure timely food preparation and adherence to quality standards.
- Maintained cleanliness and organization of dining area, creating a welcoming atmosphere for guests.
Education
No Degree -
Northwest Vista College
San Antonio, TXSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server
Longhorn Steakhouse
01.2025 - Current
Server Trainer
Texas Roadhouse
10.2019 - 12.2025
Server
Texas Roadhouse
10.2019 - 12.2025
Bartender
Wing Daddy's Sauce House
09.2017 - 09.2019
Server
Wing Daddy's Sauce House
09.2017 - 09.2019
Bartender
Magic Time Machine
04.2014 - 09.2017
Server
Magic Time Machine
04.2014 - 09.2017
No Degree -
Northwest Vista College