Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natalie Aliceas

Ozone,AR

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

22
22
years of professional experience

Work History

Receptionist

J.P.B Audiology
05.2017 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Managed multiple tasks and met time-sensitive deadlines.

Pediatric Receptionist

Glendale Pediatrics
03.2015 - 05.2017
  • Answered phone promptly and directed incoming calls to correct offices.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.

Front Desk Receptionist

Dr. Andrew Seidenfeld/ Dr. Melissa Pashcow
09.2001 - 03.2015
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Education

High School Diploma -

Eastern District Highschool
Brooklyn, NY
06.1988

Skills

  • Correspondence and Office Documents
  • Multi-Line Telephone Systems
  • Call Transfers
  • Mail Handling
  • Billing and Payment Processing
  • Data Inputting
  • Microsoft Office
  • Making Appointments
  • Referral Coordination
  • Administrative and Clerical Support

Timeline

Receptionist

J.P.B Audiology
05.2017 - Current

Pediatric Receptionist

Glendale Pediatrics
03.2015 - 05.2017

Front Desk Receptionist

Dr. Andrew Seidenfeld/ Dr. Melissa Pashcow
09.2001 - 03.2015

High School Diploma -

Eastern District Highschool

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Natalie Aliceas