Natalie Aliceas
Ozone,AR
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
22
22
years of professional experience
Work History
Receptionist
J.P.B Audiology
650 1st Ave New York, NY
05.2017 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
Pediatric Receptionist
Glendale Pediatrics
7309 Myrtle Ave Glendale, NY
03.2015 - 05.2017
- Answered phone promptly and directed incoming calls to correct offices.
- Assisted with onboarding new clients and securing paperwork completion.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Front Desk Receptionist
Dr. Andrew Seidenfeld/ Dr. Melissa Pashcow
7309 Myrtle Ave Glendale, NY 11385
09.2001 - 03.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
High School Diploma -
Eastern District Highschool
Brooklyn, NY06.1988
Skills
- Correspondence and Office Documents
- Multi-Line Telephone Systems
- Call Transfers
- Mail Handling
- Billing and Payment Processing
- Data Inputting
- Microsoft Office
- Making Appointments
- Referral Coordination
- Administrative and Clerical Support
Timeline
Receptionist
J.P.B Audiology
05.2017 - Current
Pediatric Receptionist
Glendale Pediatrics
03.2015 - 05.2017
Front Desk Receptionist
Dr. Andrew Seidenfeld/ Dr. Melissa Pashcow
09.2001 - 03.2015
High School Diploma -
Eastern District Highschool