Natalie Alonso-Munoz
Laurium,USA
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Upper Great Lakes Family Health Center
Houghton, MI
04.2025 - Current
- Provide excellent customer services when performing a variety of patient administrative tasks.
- Schedule appointments across 8 providers with average of 116 patients per day and create telephone encounters.
- Maintain clinic documentations by ensuring all required patient forms are complete, distributed and scanned as needed.
- Create various forms and signs to streamline processes (Patient Portal, Registration Form, Sick Sign, etc).
Investor Reporting Associate
MIDWEST LOAN SERVICES
Houghton, MI
03.2022 - 06.2023
- Report loan level activity to FHLB on a daily basis
- Provided proof and corrections to MPF for any daily loan level discrepancies
- Assist in preparation of monthly reconciliations for FHLB, both Schedule/Schedule and Actual/Actual
- Provide support for completing FHLB reporting and monthly reconciliations
- Provide back up support for the department by writing procedures for new system
- Understanding of MSP Investor Reporting workstation and MPF guidelines
Remittance Processor
MIDWEST LOAN SERVICES
Houghton, MI
09.2019 - 03.2022
- Receive payments and post amounts paid to customer accounts.
- Negotiated agreements between a team and other departments to clarify misunderstood directions and resolve conflicts affecting performance.
- Sharpened organizational skills, devoted special emphasis to punctuality, prioritized work and managed time effectively.
- Executed customer transactions, including deposits, withdrawals, money orders and checks, initiated wire transfers, stop payments and account transfers.
- Knowledge in navigating mortgage servicing platforms like LSAMS and MSP Explorer from Black Knight.
Education
Accounting (Certificate) - undefined
Washtenaw Community College
Ann Arbor, MI05-2023
High school or equivalent - undefined
Wausau East High School
Wausau, WI05-2019
Skills
- Problem solving
- Customer service
- QuickBooks
- Google Suite and Microsoft Office
- Data entry and analysis
- Computer literacy
- Organization and communication
- Typing ~70 wpm
- Cross-cultural sensitivity
- HIPAA compliance
Languages
Spanish - Fluent
English - Fluent
Additional Information
Authorized to work in the US for any employer
Timeline
Patient Service Representative
Upper Great Lakes Family Health Center
04.2025 - Current
Investor Reporting Associate
MIDWEST LOAN SERVICES
03.2022 - 06.2023
Remittance Processor
MIDWEST LOAN SERVICES
09.2019 - 03.2022
Accounting (Certificate) - undefined
Washtenaw Community College
High school or equivalent - undefined
Wausau East High School