Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nyya Herard

Orlando,FL

Summary

I wish to begin a rewarding career in the medical field in which I will have the opportunity to offer care to others. I desire the chance to help heal people in mind, body and spirit.

Overview

7
7
years of professional experience

Work History

Front Desk Receptionist

Celebration Orthopaedic & Sports Medicine Institute
06.2022 - 11.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Maintains accuracy of insurance, patient billing, and contact information, by entering patient demographic and insurance information correctly into computer system.
  • Scheduled, coordinated and confirmed appointments.
  • Scan insurance cards and driver's license for all new patients
  • Complete insurance verification prior to patients visits determine coverage and benefit limits
  • Collect copays, deductibles, coinsurance and past due balances prior to the patient being seen.

FRONT DESK RECEPTIONIST

PAN AM DIAGNOSTICS
01.2019 - 09.2022
  • My day-to-day includes greeting and checking in patients, appointment scheduling, entering & verifying insurance eligibility/benefits
  • Additionally, I collect & process co-payments, post account receivables, data entry, verify that daily batches and balance sheets are accurate
  • I am also responsible for obtaining authorization/notifications in order to update patient charts
  • Other duties include office administration, triage, review completed MRI reports for accuracy, maintain all insurance logins assigned by our Finance Department.

CALL CENTER SPECIALIST

CHARTERS COMMUNICATION(SPECTRUM)
04.2017 - 11.2019
  • I served as a customer service specialist answering incoming phone calls from new and existing customers
  • On each call, I was responsible for troubleshooting, marketing, promoting & offering unique products that would serve the customer the best based on their needs
  • In this role, I was held accountable product knowledge, actively listening to customer concerns, requests, offer value-added solutions to new and or existing plans.

Education

PHLEBOTONY TECH CERTIFICATION -

J&J Healthcare Institute
Orlando, FL
05.2021

DIPLOMA -

North Park High School
Miami, FL
06.2015

Skills

  • Customer Service
  • Customer Care
  • Empathy
  • Compassion
  • Billing
  • Scheduling
  • Ability to multitask
  • Time Management
  • Medical Terminology
  • Venipuncture
  • Blood Sample Collection
  • Storing blood and blood components
  • Advanced Interpersonal & communication Skills
  • Data Collection and Entry
  • Problem-solving
  • Active listening

Timeline

Front Desk Receptionist

Celebration Orthopaedic & Sports Medicine Institute
06.2022 - 11.2023

FRONT DESK RECEPTIONIST

PAN AM DIAGNOSTICS
01.2019 - 09.2022

CALL CENTER SPECIALIST

CHARTERS COMMUNICATION(SPECTRUM)
04.2017 - 11.2019

PHLEBOTONY TECH CERTIFICATION -

J&J Healthcare Institute

DIPLOMA -

North Park High School
Nyya Herard