I wish to begin a rewarding career in the medical field in which I will have the opportunity to offer care to others. I desire the chance to help heal people in mind, body and spirit.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Celebration Orthopaedic & Sports Medicine Institute
06.2022 - 11.2023
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Maintains accuracy of insurance, patient billing, and contact information, by entering patient demographic and insurance information correctly into computer system.
Scheduled, coordinated and confirmed appointments.
Scan insurance cards and driver's license for all new patients
Complete insurance verification prior to patients visits determine coverage and benefit limits
Collect copays, deductibles, coinsurance and past due balances prior to the patient being seen.
FRONT DESK RECEPTIONIST
PAN AM DIAGNOSTICS
01.2019 - 09.2022
My day-to-day includes greeting and checking in patients, appointment scheduling, entering & verifying insurance eligibility/benefits
Additionally, I collect & process co-payments, post account receivables, data entry, verify that daily batches and balance sheets are accurate
I am also responsible for obtaining authorization/notifications in order to update patient charts
Other duties include office administration, triage, review completed MRI reports for accuracy, maintain all insurance logins assigned by our Finance Department.
CALL CENTER SPECIALIST
CHARTERS COMMUNICATION(SPECTRUM)
04.2017 - 11.2019
I served as a customer service specialist answering incoming phone calls from new and existing customers
On each call, I was responsible for troubleshooting, marketing, promoting & offering unique products that would serve the customer the best based on their needs
In this role, I was held accountable product knowledge, actively listening to customer concerns, requests, offer value-added solutions to new and or existing plans.
Education
PHLEBOTONY TECH CERTIFICATION -
J&J Healthcare Institute
Orlando, FL
05.2021
DIPLOMA -
North Park High School
Miami, FL
06.2015
Skills
Customer Service
Customer Care
Empathy
Compassion
Billing
Scheduling
Ability to multitask
Time Management
Medical Terminology
Venipuncture
Blood Sample Collection
Storing blood and blood components
Advanced Interpersonal & communication Skills
Data Collection and Entry
Problem-solving
Active listening
Timeline
Front Desk Receptionist
Celebration Orthopaedic & Sports Medicine Institute
06.2022 - 11.2023
FRONT DESK RECEPTIONIST
PAN AM DIAGNOSTICS
01.2019 - 09.2022
CALL CENTER SPECIALIST
CHARTERS COMMUNICATION(SPECTRUM)
04.2017 - 11.2019
PHLEBOTONY TECH CERTIFICATION -
J&J Healthcare Institute
DIPLOMA -
North Park High School
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