Nyya Herard
Orlando,FL
Summary
I wish to begin a rewarding career in the medical field in which I will have the opportunity to offer care to others. I desire the chance to help heal people in mind, body and spirit.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Celebration Orthopaedic & Sports Medicine Institute
2022.06 - 2023.11
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintains accuracy of insurance, patient billing, and contact information, by entering patient demographic and insurance information correctly into computer system.
- Scheduled, coordinated and confirmed appointments.
- Scan insurance cards and driver's license for all new patients
- Complete insurance verification prior to patients visits determine coverage and benefit limits
- Collect copays, deductibles, coinsurance and past due balances prior to the patient being seen.
FRONT DESK RECEPTIONIST
PAN AM DIAGNOSTICS
2019.01 - 2022.09
- My day-to-day includes greeting and checking in patients, appointment scheduling, entering & verifying insurance eligibility/benefits
- Additionally, I collect & process co-payments, post account receivables, data entry, verify that daily batches and balance sheets are accurate
- I am also responsible for obtaining authorization/notifications in order to update patient charts
- Other duties include office administration, triage, review completed MRI reports for accuracy, maintain all insurance logins assigned by our Finance Department.
CALL CENTER SPECIALIST
CHARTERS COMMUNICATION(SPECTRUM)
2017.04 - 2019.11
- I served as a customer service specialist answering incoming phone calls from new and existing customers
- On each call, I was responsible for troubleshooting, marketing, promoting & offering unique products that would serve the customer the best based on their needs
- In this role, I was held accountable product knowledge, actively listening to customer concerns, requests, offer value-added solutions to new and or existing plans.
Education
PHLEBOTONY TECH CERTIFICATION -
J&J Healthcare Institute
Orlando, FL05.2021
DIPLOMA -
North Park High School
Miami, FL06.2015
Skills
- Customer Service
- Customer Care
- Empathy
- Compassion
- Billing
- Scheduling
- Ability to multitask
- Time Management
- Medical Terminology
- Venipuncture
- Blood Sample Collection
- Storing blood and blood components
- Advanced Interpersonal & communication Skills
- Data Collection and Entry
- Problem-solving
- Active listening
Timeline
Front Desk Receptionist
Celebration Orthopaedic & Sports Medicine Institute
2022.06 - 2023.11
FRONT DESK RECEPTIONIST
PAN AM DIAGNOSTICS
2019.01 - 2022.09
CALL CENTER SPECIALIST
CHARTERS COMMUNICATION(SPECTRUM)
2017.04 - 2019.11
PHLEBOTONY TECH CERTIFICATION -
J&J Healthcare Institute
DIPLOMA -
North Park High School
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