Natalie Chatman

Delivered exceptional customer service to restaurant patrons

Prioritize customer experience by creating an atmosphere of importance and warmth in the restaurant.

Sought opportunities to streamline service and enhance table turnover.

Engaged with customers, provided menu information, and made personalized recommendations

Guided guests with a positive and suggestive sales approach

Processed payments for food and drink orders using cash register

Recorded customer requests, expenses, charges, and inventory

Managed and prioritized taxi bookings, facilitating efficient communication with drivers to ensure prompt and safe pickups.

Maintained communication with drivers to ensure timely customer deliveries and optimal routing

Monitored call queues and answered incoming calls from customers, as well as made outgoing calls to drivers.

Handled 30-40 daily inbound and outbound calls, displaying active listening skills and accurately documenting customer interactions.

Verify callers and handle case and tested party information confidentially.

Effectively communicate DDC’s products and services through various channels including phone, email, text message, and chat.

SALES:

Sold over 700 DNA relationship products and tests on a weekly basis.

Provided support to sales executives by assisting with quotations, orders, and CRM-related duties.

Conducted follow-up with customers and prospects regarding inquiries and prepared proposals

Provided customer service support by performing data entry, setting up METrak projects, and updating CRM platform.