Natalie Collins

Dependable patient access representative serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.

• EPIC Training - 2019-2021

Colombia Mission Team Coordinator (July 2019)

• Coordinated community response to individual financial or material needs.
• Carried much-needed food and personal supplies to impoverished communities in Cali, Colombia.

PepperPointe Management Marketing Intern (August 2017)

• Performed market analysis and researched latest trends.
• Took detailed notes of progress, processes and industry details to better understand marketing and company protocols.
• Generated reports detailing campaign performance, customer engagement and engagement trends.

Lexington Humane Society Volunteer (September 2015 - August 2016)

• Kept cages, kennels, play yards and grooming areas neat and clean.
• Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
• Cared for animals by feeding and bathing, taking dogs for walks, cleaning litter boxes and supervising playtime.

University of Kentucky Chandler Hospital Volunteer (May 2014 - July 2014)

• Organized and complied electronic data management.
• Facilitated consumer relations.

Sode-Zo Center & CRAVE Recovery Intern (July 2021- Present)

• Promoted family stabilization through direct service.
• Promoted persons in recovery pursuit of higher education.
• Helped resource recovery community with adult learning, economic stability, and social services.
• Conducted community outreach and service to multiple non-profit organizations (i.e., Revive Life House & Refuge for Women) within the community