Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Additional Information
Timeline
Generic

Natalie Collins

Lexington,United States

Summary

Dependable patient access representative serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Patient Access Coordinator

Baptist Health Medical Group
Lexington, Kentucky
10.2019 - 06.2021
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.

Lead Key Holder

Sun Tan City
Lexington, Kentucky
07.2016 - 11.2018
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Trained and mentored new employees.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Used weekly financial data to analyze company growth and optimize operational strategies.

Education

High School Diploma -

Lexington Christian Academy
Lexington, KY

Bachelor's - Public Health

University of Kentucky
Lexington, KY
05.2019

Skills

  • Multitasking and Organization
  • Administrative and Office Support
  • Documenting and Recording Information
  • Complex Problem-Solving
  • Team Collaboration

Certification

  • EPIC Training - 2019-2021

Volunteer Experience

Colombia Mission Team Coordinator (July 2019)

  • Coordinated community response to individual financial or material needs.
  • Carried much-needed food and personal supplies to impoverished communities in Cali, Colombia.

PepperPointe Management Marketing Intern (August 2017)

  • Performed market analysis and researched latest trends.
  • Took detailed notes of progress, processes and industry details to better understand marketing and company protocols.
  • Generated reports detailing campaign performance, customer engagement and engagement trends.

Lexington Humane Society Volunteer (September 2015 - August 2016)

  • Kept cages, kennels, play yards and grooming areas neat and clean.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Cared for animals by feeding and bathing, taking dogs for walks, cleaning litter boxes and supervising playtime.

University of Kentucky Chandler Hospital Volunteer (May 2014 - July 2014)

  • Organized and complied electronic data management.
  • Facilitated consumer relations.

Additional Information

Sode-Zo Center & CRAVE Recovery Intern (July 2021- Present)

  • Promoted family stabilization through direct service.
  • Promoted persons in recovery pursuit of higher education.
  • Helped resource recovery community with adult learning, economic stability, and social services.
  • Conducted community outreach and service to multiple non-profit organizations (i.e., Revive Life House & Refuge for Women) within the community

Timeline

Patient Access Coordinator

Baptist Health Medical Group
10.2019 - 06.2021

Lead Key Holder

Sun Tan City
07.2016 - 11.2018

High School Diploma -

Lexington Christian Academy

Bachelor's - Public Health

University of Kentucky
  • EPIC Training - 2019-2021
Natalie Collins