Natalie Cooper
Alfred Station,USA
Overview
4
4
years of professional experience
Work History
Front End Team Lead
Walmart
Hornell, NY
08.2025 - Current
- Supervised and supported a team of cashiers and customer service associates to maintain smooth and efficient front-end operations.
- Monitored lines and adjusted staffing to reduce wait times and improve the customer experience.
- Resolved customer issues quickly and efficiently.
- Coordinated breaks, shift coverage, and daily assignments for front end associates.
- Conducted long/short investigations to resolve register discrepancies.
- Oversaw lottery procedures, including activation, refilling, and following strict state and corporate regulations.
Customer Service
Walmart
Hornell, NY
04.2024 - 08.2025
- Maintained service desk area in a neat and organized fashion.
- Navigated money transfers and bill pay transactions.
- Handling high amounts of cash and being aware of our fraud and money laundering protocols.
- Managed cash transactions, process refunds, and handle escalated issues to maintain a smooth shopping experience.
- Resolved customer disputes to maintain positive relationships
Team Sales Lead
Rally House/Kansas Sampler
Leawood, KS
11.2021 - 05.2023
- Created an environment where guests feel connected to the company.
- Knowledgeable about products and services provided by our company.
- Skilled and accurate with cash handling and ringing out.
- Coached and directed sales associates on company standards.
- Received and processed shipments prior to being placed onto the sales floor.
- Conducted interviews along side assistant store managers.
- Assisted management with operations such as returns, defects, transfers and loss prevention.
- Organized and maintained appearance and function of the sales floor.
- Efficiently managed movement of in-demand products on the sales floor during high volume sporting events.
Education
High School Diploma - undefined
Shawnee Mission North High School
Shawnee, KS05.2022
Skills
- Customer service
- Communication skills
- Leadership
- Loss Prevention
- Merchandising
- Retail Management
- Cash register
- Cash handling
Timeline
Front End Team Lead
Walmart
08.2025 - Current
Customer Service
Walmart
04.2024 - 08.2025
Team Sales Lead
Rally House/Kansas Sampler
11.2021 - 05.2023
High School Diploma - undefined
Shawnee Mission North High School