Natalie Costa
Monroe
Summary
Conscientious and reliable worker with over nine years in customer service work-based environments. Recognized for the ability to provide an enjoyable experience for family and friends whether they are out on the sales floor or in a dining room. Focuses primarily on building customer relationships while simultaneously offering proper suggestions catered to the guests preference. Authorized to work in the US for any employer
Overview
7
7
years of professional experience
Work History
Server
The Captain's Table
01.2024 - Current
- Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Adhered to all food safety regulations to ensure the health and well-being of customers
Bartender
BJ's Restaurant & Brewhouse
01.2023 - 09.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server
Maya at The Wave Resort
05.2022 - 11.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Key Holder/Sales Lead
Club Monaco
08.2020 - 06.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Rotated merchandise and displays to feature new products and promotions
- Attained expert level of product knowledge, becoming go-to person for major sales and phone orders
- Analyzed and interpreted store trends with Microsoft Excel to facilitate the stores sale plan daily
- Maintained positive customer relationships by responding quickly to customer service inquiries and reaching out to clients through a clientele app
- Oversaw store operations by counting cash drawers, auditing cash and sales logs
Sales Associate
Maje
01.2018 - 06.2020
- Deliver exceptional customer service, creating a warm and welcoming atmosphere that aligns with the Maje brand
- Build and maintain strong customer relationships, providing personalized styling advice and assistance
- Meet and exceed individual and store sales goals through effective clienteling and upselling strategies
- Maintain a strong knowledge of Maje's product collections, seasonal trends, and brand heritage to enhance customer interactions
- Assist with visual merchandising by maintaining a clean, organized, and stylish store environment that reflects the brand’s aesthetic
Education
Undergrad - Visual Arts
State University of New York At New Paltz
01-2027
No Degree - Business Administration
Saint Leo University
Saint Leo, FL03-2020
Skills
- Store operations
- Cash handling accuracy
- Sales proficiency
- Merchandise display
- Loss prevention strategies
- Cross-selling
- Customer service
- Customer service management
Timeline
Server
The Captain's Table
01.2024 - Current
Bartender
BJ's Restaurant & Brewhouse
01.2023 - 09.2023
Server
Maya at The Wave Resort
05.2022 - 11.2022
Key Holder/Sales Lead
Club Monaco
08.2020 - 06.2022
Sales Associate
Maje
01.2018 - 06.2020
Undergrad - Visual Arts
State University of New York At New Paltz
No Degree - Business Administration
Saint Leo University
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