Stephanie Flaherty
Fall River
Summary
Dynamic sales associate with proven expertise in customer service and cash handling at Stretch Zone. Recognized for building strong relationships and enhancing customer satisfaction through exceptional service. Adept at multitasking and problem-solving, contributing to team success and driving repeat business. Committed to delivering results in fast-paced environments. Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
14
14
years of professional experience
2
2
Certifications
Work History
Server
Applebee's Neighborhood Grill & Bar
Raynham
05.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Front Desk Associate
Massage Envy Spa
East Greenwich
05.2022 - 05.2023
- Handled high-pressure situations calmly, always maintaining professionalism.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, helped, and answered questions to build rapport and retention.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Performed basic daily bookkeeping tasks.
- Assisted in training new hires in front desk operations, contributing to overall team cohesion and productivity.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Maintained strict guest privacy standards by securely handling sensitive information such as payment details or personal data.
Call Center Representative
AAA Northeast
Providence
09.2021 - 05.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and always ensuring client satisfaction.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Membership Coordinator
Massage Envy Spa
Walpole
01.2019 - 11.2019
- Increased new member sign-ups by designing compelling marketing materials and promoting membership benefits in various channels.
- Maintained accurate records of memberships, ensuring timely renewal reminders were sent to prevent lapses in subscriptions.
- Provided exceptional customer service to both prospective and current members, resolving issues promptly and professionally.
- Trained new staff members on membership processes, systems, and best practices, ensuring a seamless transition and consistent service quality for members.
Administrative Assistant
M4 Enterprises
Quincy
09.2016 - 01.2019
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Cashier
Burlington Coat Factory Department Store
Ocala
05.2015 - 09.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Bjs Wholesales Club
Weymouth
09.2013 - 01.2014
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cashier
Market Basket Supermarkets
Brockton
03.2012 - 08.2012
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
Education
Associate of Applied Science - Health And Life Sciences
Bristol Community College
Fall River, MA12.2025
High School Diploma -
Champion High School
Brockton, MA06.2014
Associate of Arts - General Studies
Massasoit Community College
Brockton, MASkills
- Customer service and support
- Team collaboration
- Time management
- Problem-solving
- People skills
- Relationship management
- Cash handling
- Flexible scheduling
- Cash register operation
- Store operations
- Verbal and written communication
- Membership processing
- Active engagement
- Issue resolution
- Sales strategy
- Database management
- Attention to detail
- Multitasking abilities
- Professionalism under pressure
- Reliability
Certification
EMT Basic License- pending as of 01/02/2026 through state of Massaschusetts
References
References available upon request.
Timeline
Server
Applebee's Neighborhood Grill & Bar
05.2023 - Current
Front Desk Associate
Massage Envy Spa
05.2022 - 05.2023
Call Center Representative
AAA Northeast
09.2021 - 05.2022
Membership Coordinator
Massage Envy Spa
01.2019 - 11.2019
Administrative Assistant
M4 Enterprises
09.2016 - 01.2019
Cashier
Burlington Coat Factory Department Store
05.2015 - 09.2015
Cashier
Bjs Wholesales Club
09.2013 - 01.2014
Cashier
Market Basket Supermarkets
03.2012 - 08.2012
Associate of Applied Science - Health And Life Sciences
Bristol Community College
High School Diploma -
Champion High School
Associate of Arts - General Studies
Massasoit Community College