Natalie DiGiacomo
Columbus,OH
Summary
Dedicated and motivated professional with over 6 years of experience in customer service and a proven ability to deliver exceptional client support. Currently a full-time college student balancing academic excellence with a strong work ethic. Recognized for reliability, adaptability, and strong interpersonal skills in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Student Lead/Manager
Marketplace on Neil
09.2024 - Current
- Supervised daily operations and team performance to ensure efficient service delivery.
- Trained new staff on operational procedures and customer service standards.
- Resolved customer inquiries effectively, enhancing overall service quality.
Warehouse Employee
EVT Management
05.2024 - 08.2024
- Operated forklifts and pallet jacks to move inventory efficiently within warehouse.
- Implemented safety protocols, reducing workplace accidents and promoting safe practices.
- Coordinated with team members to efficiently restock the music venue in a timely manner.
- Loaded, unloaded, and moved material to and from storage and production areas.
Manager/Front Desk/Cook
Cherry Grove Lanes
02.2021 - 08.2024
- Assisted in daily operations by coordinating team schedules and managing resources.
- Accomplished multiple tasks within established timeframes.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Maintained accurate cash drawer and reconciled discrepancies daily.
Education
Bachelor of Science - Social Work
The Ohio State University
Columbus, OH05-2027
High School Diploma -
Turpin High School
Cincinnati, OH05-2023
Skills
- Team leadership
- Collaboration
- Customer service
- Problem-solving
- Conflict resolution
- Communication skills
Languages
Spanish
Full Professional
Interests
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Watching movies and TV shows
- I enjoy helping others and giving back to the community
- Bowling
- Traveling and hiking
Extracurricular activities
Participated in the OSU Bowling Club for 2 years, served as Vice President for 1 year. Traveled across the country to attend tournaments.
Past member of Gay Straight Alliance clubs.
Timeline
Student Lead/Manager
Marketplace on Neil
09.2024 - Current
Warehouse Employee
EVT Management
05.2024 - 08.2024
Manager/Front Desk/Cook
Cherry Grove Lanes
02.2021 - 08.2024
Bachelor of Science - Social Work
The Ohio State University
High School Diploma -
Turpin High School