Natalie Dixon
Passenger Service Agent
DENVER,CO
Summary
Dynamic and results-driven professional with extensive experience as a Passenger Service Agent at Frontier Airlines. Expert in customer service management and adept at resolving passenger issues with empathy. Proven ability to efficiently process travel documents and ensure compliance with airline policies, enhancing the overall travel experience. Strong communicator and adaptable team player.
Courteous Passenger Service Agent boasting 3 years of experience in airline customer service. Sound knowledge of airline operations and effective customer service strategies. Collaborative and friendly known to go extra mile to deliver customer satisfaction.
Overview
14
14
years of professional experience
Work History
Passenger Service Agent
Frontier Airlines
03.2023 - 01.2026
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Tagged baggage and routed to appropriate location for loading and screening.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Demonstrated adaptability by adjusting quickly to changes in flight schedules or gate assignments.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Oversaw ticketing, gate and ramp services.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Complete 4-5 daily on-time departure flights
Human Resources Specialist
C4 Technology/Lumen
10.2020 - 03.2023
- Approved time-off request for PTO, vacation, sick leave and FMLA
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Collaborated with department managers to identify staffing needs
Tech Support Tier III
Comcast
07.2012 - 08.2019
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Resolved problems, improved operations, and provided exceptional service.
Education
High School Diploma -
George Washington High
Denver,CO 05.2001 -
Skills
Customer service management
Passenger assistance
Ticketing
Computer terminal operations
Boarding gate procedures
Public announcements
Accomplishments
Mentorship, trained new employees once that came on floor to work flights
Timeline
Passenger Service Agent
Frontier Airlines
03.2023 - 01.2026
Human Resources Specialist
C4 Technology/Lumen
10.2020 - 03.2023
Tech Support Tier III
Comcast
07.2012 - 08.2019
High School Diploma -
George Washington High
05.2001 -