Natalie Donahue
Grove City,OH
Overview
14
14
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens
07.2017 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Health Information Analyst
ATC Healthcare
02.2015 - 07.2017
- Maximized revenue opportunities by accurately capturing charges related to patient encounters through close collaboration with billing departments.
- Optimized database performance through careful monitoring, maintenance, and troubleshooting activities.
- Facilitated data-driven decision making by developing user-friendly dashboards, visualizations, and reports for healthcare providers.
- Ensured compliance with industry regulations and standards by maintaining up-to-date knowledge on relevant laws, policies, and best practices.
Health Care Aide
Comfort Keepers
07.2016 - 03.2017
- Assisted with daily living activities, promoting patient independence and overall wellbeing.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
Warehouse Worker
Addeco/Ctdi
11.2015 - 08.2016
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
Warehouse Worker
Eddie Bauer
04.2014 - 01.2016
Customer Service Representative
HP Lanes
07.2010 - 04.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Pickerington High School Central
Pickerington, OHSkills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Healthcare Analytics
- Data Quality Assurance
- Statistical modeling
- Strong attention to detail
- Organizational abilities
- Quality control monitoring
- Registered Health Information Technician
Certification
- First Aid/CPR Certified
Timeline
Pharmacy Technician
Walgreens
07.2017 - Current
Health Care Aide
Comfort Keepers
07.2016 - 03.2017
Warehouse Worker
Addeco/Ctdi
11.2015 - 08.2016
Health Information Analyst
ATC Healthcare
02.2015 - 07.2017
Warehouse Worker
Eddie Bauer
04.2014 - 01.2016
Customer Service Representative
HP Lanes
07.2010 - 04.2014
High School Diploma -
Pickerington High School Central