Overview
Work History
Education
Skills
Certification
Timeline
Generic

Natalie Donahue

Grove City,OH

Overview

14
14
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Walgreens
07.2017 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Health Information Analyst

ATC Healthcare
02.2015 - 07.2017
  • Maximized revenue opportunities by accurately capturing charges related to patient encounters through close collaboration with billing departments.
  • Optimized database performance through careful monitoring, maintenance, and troubleshooting activities.
  • Facilitated data-driven decision making by developing user-friendly dashboards, visualizations, and reports for healthcare providers.
  • Ensured compliance with industry regulations and standards by maintaining up-to-date knowledge on relevant laws, policies, and best practices.

Health Care Aide

Comfort Keepers
07.2016 - 03.2017
  • Assisted with daily living activities, promoting patient independence and overall wellbeing.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.

Warehouse Worker

Addeco/Ctdi
11.2015 - 08.2016
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Performed general housekeeping and cleaning tasks.

Warehouse Worker

Eddie Bauer
04.2014 - 01.2016

Customer Service Representative

HP Lanes
07.2010 - 04.2014
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

High School Diploma -

Pickerington High School Central
Pickerington, OH

Skills

  • Problem-solving skills
  • Team Collaboration
  • Confidentiality and HIPAA
  • Workflow Optimization
  • Healthcare Analytics
  • Data Quality Assurance
  • Statistical modeling
  • Strong attention to detail
  • Organizational abilities
  • Quality control monitoring
  • Registered Health Information Technician

Certification

  • First Aid/CPR Certified

Timeline

Pharmacy Technician

Walgreens
07.2017 - Current

Health Care Aide

Comfort Keepers
07.2016 - 03.2017

Warehouse Worker

Addeco/Ctdi
11.2015 - 08.2016

Health Information Analyst

ATC Healthcare
02.2015 - 07.2017

Warehouse Worker

Eddie Bauer
04.2014 - 01.2016

Customer Service Representative

HP Lanes
07.2010 - 04.2014

High School Diploma -

Pickerington High School Central

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Natalie Donahue