Natalie Eng
Fort Worth,TX
Summary
Skilled professional motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences.
Overview
2
2
years of professional experience
Work History
Host
The brunch district
Colleyville, Texas
07.2024 - 01.2025
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Served as point-of-contact for resolving guest complaints or special requests.
- Assisted servers in seating guests by escorting them to their tables.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Processed payments from customers using a POS system.
Server
Lina’s street food
Bedford, Texas
01.2024 - 07.2024
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Maintained records of transactions made during shift as required by law or company policy.
- Trained new employees on restaurant procedures and plating techniques.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Followed health safety guidelines when preparing and serving food products.
Host
Texas Roadhouse
Bedford, Texas
09.2022 - 12.2023
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Served as point-of-contact for resolving guest complaints or special requests.
- Assisted servers in seating guests by escorting them to their tables.
Education
Associate of Arts - Nursing
Tarrant County College
Fort Worth, TX05-2028
High School Diploma -
Lawrence D Bell High School
Hurst, TX05-2024
Skills
- Telephone reception
- Detail-oriented
- Front of house organization
- Team player mentality
- Food allergy awareness
- POS software
- Up-selling techniques
- Order accuracy
- Customer service
- Strong interpersonal skills
- Hospitality and accommodation
- First aid training
- Friendly, positive attitude
- Problem-solving
Timeline
Host
The brunch district
07.2024 - 01.2025
Server
Lina’s street food
01.2024 - 07.2024
Host
Texas Roadhouse
09.2022 - 12.2023
Associate of Arts - Nursing
Tarrant County College
High School Diploma -
Lawrence D Bell High School