Natalie Feldhaus
Evansville,IN
Summary
Experienced Office Manager with over 22 years experience working in office that sells railroad supply items.
One of the areas that I am most proud of is saving the company money. One year I saved the company over $7,000 in credit card fees from just one customer by requesting they pay us by check instead of credit card. That was 10 years ago and we continue to save every year by avoiding those fees. I also saved the company money by getting quotes and discounts from other freight carriers. We were using one carrier for over 15 years. I suggested we look into the cost of other carriers and we realized that we were overpaying by using the old carrier.
The other area that I am proud of is my relationship with our customers. I cannot think of one time that a customer has had a bad experience with me. Customer service is very important to me and I consider many of our customers my friends and they feel the same towards me.
Overview
31
31
years of professional experience
Work History
Office Manager
General Signals, Inc
Evansville, IN
03.1999 - Current
- Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Updated details in company database by keying in customer contacts and delivery dates.
- Managed office inventory and placed new supply orders.
- Elevated customer satisfaction ratings by resolving client and case issues effectively.
- Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
- Solicited vendor quotes to determine optimal material purchase pricing.
- Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.
- Discussed performance-based objectives with department managers to determine contributory value of office programs.
Customer Service Supervisor
FeldhausCasino Aztar (now Tropicana)
Evansville, IN
11.1995 - 01.1999
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Assessed team member performances by delivering one-on-one coaching to promote better service.
- Interviewed, hired and trained new quality-focused customer service representatives.
- Evaluated employee job performance and motivated staff to improve productivity.
- Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
Skills
- Expense reporting
- Data entry
- Report writing
- Invoicing and billing
- Customer relations
- File and data retrieval systems
- Accounts payable and receivable
- Billing of Materials
- Collections
Timeline
Office Manager
General Signals, Inc
03.1999 - Current
Customer Service Supervisor
FeldhausCasino Aztar (now Tropicana)
11.1995 - 01.1999