Natalie Figueroa
Port Charlotte
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Dollar General
10.2025 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Conducted performance evaluations and provided constructive feedback to employees.
- Established team priorities, maintained schedules and monitored performance.
Customer Service Associate
Floor & Decor
05.2023 - 04.2024
- Checked out customers as cashier, handling cash and card payments.
- Answered telephones and responded to customer inquiries promptly.
- Placed orders for customer pick up and ensured order accuracy.
- Assisted customers with questions and provided product information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Security Guard
Centurion Security
11.2021 - 02.2023
- Checked in guests, verified IDs, and issued guest passes for overnight stays.
- Distributed keys to technicians and managed ID returns.
- Patrolled property on golf cart to ensure safety and prevent trespassing.
- Issued parking warning stickers for unauthorized vehicles.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Team Member
Smoothie King
09.2020 - 07.2021
- Greeted customers and provided friendly service upon entry.
- Prepared smoothies and handled drive-thru window and register.
- Managed cash and card transactions accurately.
- Closed store, cleaned, counted registers, and set alarms.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
Security Guard
Allied Universal
07.2019 - 07.2020
- Responded quickly to incidents and assessed active situations for security concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Mounter
Friedman Brothers Mirrors
09.2018 - 03.2019
- Assembled designs on frames with hands-on techniques.
- Organized catalog books and assisted with order processing.
- Prepared shipping labels and managed FedEx orders.
- Completed durable assemblies and subassemblies with hand and power tools.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Followed outlined specifications to implement assembly plans.
- Tested finished products to perform quality assurance and identify discrepancies.
- Trained new assembly personnel on proper use of equipment.
Hostess/take-out/cashier/food runner
Flanigans Seafood Bar and Grill
06.2016 - 08.2018
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Education
High School Diploma -
Alonzo And Tracy Mourning Senior High
Miami, FLSkills
- Inventory management
- Scheduling and planning
- Customer rapport
- Customer service and satisfaction
- Performance reviewing
- Adaptability and flexibility
- Staff training and development
- Microsoft office expertise
- Customer service
- Team building
- Multitasking and organization
- Problem-solving
Certification
- Class D Security
- Guard Card
Languages
Spanish - Fluent
English
Section name
Authorized to work in the US for any employer
Timeline
Assistant Manager
Dollar General
10.2025 - Current
Customer Service Associate
Floor & Decor
05.2023 - 04.2024
Security Guard
Centurion Security
11.2021 - 02.2023
Team Member
Smoothie King
09.2020 - 07.2021
Security Guard
Allied Universal
07.2019 - 07.2020
Mounter
Friedman Brothers Mirrors
09.2018 - 03.2019
Hostess/take-out/cashier/food runner
Flanigans Seafood Bar and Grill
06.2016 - 08.2018
High School Diploma -
Alonzo And Tracy Mourning Senior High