Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natalie Fish

Folsom,CA

Summary

Patient Service Representative with a strong track record in improving operational efficiency and patient satisfaction. Expertise in eligibility determination, appointment scheduling, and maintaining confidentiality while managing electronic health records, ensuring compliance with HIPAA regulations.

Overview

18
18
years of professional experience

Work History

Patient Service Representative

Dignity Health Medical
Rancho Cordova, CA
04.2023 - Current
  • Verifies health plan eligibility, updates insurance details, and refreshes demographic data.
  • Ensures accurate record-keeping of messages and scheduled appointments across multiple sites to enhance patient access.
  • Maintains strict confidentiality while accessing and managing patient records across various platforms, safeguarding sensitive information.

Member Service/Merchandising Associate

Costco Wholesale Corp
Folsom, CA
04.2008 - 07.2022
  • Provided exceptional member service by promptly addressing inquiries, enhancing member satisfaction.
  • Inspected shipment contents for accuracy against invoices and manifests, reducing discrepancies.
  • Monitored compliance with OSHA safety regulations, contributing to a safer workplace.

Education

Certification - Certified Professional Billing

American Academy of Professional Coders
Folsom, CA
09-2026

Certification - Certified Professional Coder

American Academy of Professional Coders
Folsom, CA
09-2026

Certificate - Fundamentals of Medicine

American Accademy of Professional Coders
Folsom, CA
04-2025

Diploma - Medical Assisting

Campus- Formerly MTI College
Sacramento, CA
08-2023

Skills

  • Eligibility determination
  • Electronic health records
  • HIPAA compliance
  • Medical billing
  • Coding systems

Timeline

Patient Service Representative

Dignity Health Medical
04.2023 - Current

Member Service/Merchandising Associate

Costco Wholesale Corp
04.2008 - 07.2022

Certification - Certified Professional Billing

American Academy of Professional Coders

Certification - Certified Professional Coder

American Academy of Professional Coders

Certificate - Fundamentals of Medicine

American Accademy of Professional Coders

Diploma - Medical Assisting

Campus- Formerly MTI College
Natalie Fish