Natalie Gates
Phoenix,AZ
Summary
Proven track record in enhancing customer experiences and streamlining front office operations at Independence Gym. Excelled in customer service and problem-solving, significantly improving guest satisfaction. Demonstrated exceptional time management and verbal communication skills, fostering team collaboration and efficient workflow.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Independence Gym
10.2023 - 04.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Kept gym clean and organized
- Collected deposits, fees, and payments.
- Cleaned locker rooms
- Completed data entry and filing to keep records updated for easy retrieval.
Server
Otis Cafe
05.2021 - 01.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Bachelor of Science - Exercise Science
Grand Canyon University
Phoenix, AZ12.2025
No Degree - Dual Credits
Oregon Coast Community College
Lincoln City, ORHigh School Diploma -
Taft High School
Lincoln City, OR06.2023
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Problem-solving skills
- Team Collaboration
- Scheduling
- Verbal and written communication
Languages
English
Native or Bilingual
American Sign Language
Limited Working
Timeline
Front Desk Receptionist
Independence Gym
10.2023 - 04.2024
Server
Otis Cafe
05.2021 - 01.2022
Bachelor of Science - Exercise Science
Grand Canyon University
No Degree - Dual Credits
Oregon Coast Community College
High School Diploma -
Taft High School
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