Natalie Gaul
El Cajon,California
Summary
Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.
Overview
6
6
years of professional experience
Work History
Associate Banker
BMO Bank Of Montreal
07.2022 - 12.2023
- Enhanced client satisfaction by promptly addressing inquiries and providing tailored financial solutions.
- Streamlined banking operations by implementing efficient processes and utilizing advanced technology tools.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Managed risk effectively by adhering to bank policies, procedures, and regulatory requirements during transactions and account opening processes.
- Boosted branch revenue with diligent cross-selling of various banking products and services.
Sales Associate
BootBarn
11.2020 - 07.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Crew Leader
Five Guys
02.2020 - 11.2020
- Enhanced team productivity by implementing efficient work processes and providing clear guidance for crew members.
- Developed a strong sense of teamwork among crew members through regular communication and team building activities.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Trained employees in time management and proper ways to complete job duties.
Team Leader
Ribshack
07.2017 - 07.2019
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
Education
High School Diploma -
Fallbrook High School
Fallbrook, CA06.2019
Skills
- Decision-making
- Analytical thinking
- Adaptability
- Effective communication
- Risk management
- Relationship building
- Conflict resolution
- Customer service
- Cash handling
- Cross-Selling and Partner Referrals
- Call Management
- Patience and empathy
Timeline
Associate Banker
BMO Bank Of Montreal
07.2022 - 12.2023
Sales Associate
BootBarn
11.2020 - 07.2022
Crew Leader
Five Guys
02.2020 - 11.2020
Team Leader
Ribshack
07.2017 - 07.2019
High School Diploma -
Fallbrook High School
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