Natalie Gilkey
Columbus,OH
Summary
Hardworking and passionate job seeker, with strong organizational and intrapersonal skills, eager to secure an Esthetician position. Ready to help the team achieve company goals.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
Timeless Skin Solutions
31 South High Street, Dublin OH 43017
11.2020 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Boosted retail sales by educating clients on the benefits of various skincare products.
- Stayed current with industry trends and continued education in advanced esthetic techniques.
- Developed customized at-home skincare regimens for clients to maintain their progress between treatments.
- Fostered friendly, warm, and exceptional customer experience.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Discussed procedures and treatment options with clients.
Office Manager
Juvly Aesthetics
40 W Gay Street, Columbus OH 43215
01.2019 - 10.2020
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Delivered performance reviews, recommending additional training or advancements.
Studio Manager
Orange Theory
Columbus, OH
01.2017 - 01.2019
- Established a positive work environment, fostering collaboration among staff members to improve productivity and creativity.
- Expanded the studio''s client base by proactively seeking out new business opportunities through networking events or industry conferences.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Supervised studio staff for timely, accurate and high-quality task completion.
Lead Esthetician
Michael David Salon
16 E Main Street, Westerville OH 43081
09.2013 - 01.2017
- Increased repeat clientele through excellent customer service and tailored esthetic services.
- Enhanced client satisfaction by providing personalized skincare treatments and product recommendations.
- Developed treatment plans, addressing clients'' specific concerns and skin conditions.
- Performed advanced facial treatments to rejuvenate clients'' skin and improve their overall complexion.
- Maintained a sanitary work environment, adhering to strict hygiene standards and regulations.
- Contributed to a positive workplace culture by fostering strong relationships with colleagues and clients alike.
- Promoted spa services through excellent word-of-mouth referrals from satisfied clients.
- Managed client records efficiently, ensuring accurate documentation of treatment history and progress notes.
- Achieved a high level of client satisfaction by providing personalized spray tan services and addressing individual needs.
Education
Advanced Esthetics
The Spa School
Columbus, OH01.2013
Skills
- Patient Relations
- Office Administration
- Skin Rejuvenation
- Chemical Facial Peels
- Retail Sales
- Dermaplaning proficiency
- Makeup application techniques
- Healthcare Operations
- Appointment Scheduling
- Patient Education
- Goal Setting
- Customer Service
Timeline
Patient Care Coordinator
Timeless Skin Solutions
11.2020 - Current
Office Manager
Juvly Aesthetics
01.2019 - 10.2020
Studio Manager
Orange Theory
01.2017 - 01.2019
Lead Esthetician
Michael David Salon
09.2013 - 01.2017
Advanced Esthetics
The Spa School
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