Natalie Goggans
Summary
Results-driven professional dedicated to enhancing customer satisfaction in fast-paced environments. Leverages strong menu knowledge and collaborative skills to drive team success and deliver exceptional dining experiences.
Overview
7
7
years of professional experience
Work History
Server
Cherokee Country Club
Knoxville
11.2025 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Prepared and served beverages according to club standards.
- Assisted in training new servers on club policies and procedures.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Sales Associate
Southwestern Advantage
Nashville
05.2024 - 08.2025
- Implemented consultative selling to identify opportunities and close sales, enhancing customer satisfaction
- Maintained professionalism in demanding door-to-door sales environment, fostering positive customer relationships
- Analyzed consumer demographic data to tailor sales strategies and improve engagement
- Managed extensive physical inventory with precision
- Completed documentation to accurately complete the sales process
Educator
Lululemon Athletica
Madison
04.2023 - 04.2024
- Demonstrated technical knowledge to educate guests on product value and benefits
- Excelled in dynamic environment requiring continuous guest interaction and omnichannel mindset
- Collaborated with team members and management to enhance guest experiences and streamline store operations
- Utilized technology to improve store operations and elevate guest experiences
- Presented products to enhance appeal and create a luxurious atmosphere
- Responded to guest feedback and anticipated potential concerns with 'make it right' effectiveness
Team Member
Chick-fil-A
Flowood
08.2022 - 03.2024
- Excelled in engaging guests using elevated service model
- Managed order management system in fast-paced environment, ensuring accuracy and consistency in service delivery
- Adapted schedule and took extra shifts to support high-volume store operations
- Maintained cleanliness and sanitation of food service equipment to ensure safe operation
Server
Gadsden Country Club
Gadsden
07.2021 - 05.2022
- Maximized customer satisfaction through attentive and responsive service
- Resolved member issues to enhance service experience and maintain satisfaction
- Maintained clean and organized server areas, supporting efficient service across multiple tables
- Operated cash register and credit card terminals to process member transactions
- Excelled in fast-paced, high-demand environment with stringent deadlines
Team Member
Chick-fil-A
Gadsden
04.2019 - 07.2020
Education
Bachelor of Science (B.S.) - Interdisciplinary Studies
Belhaven University
Jackson, MS12-2024
Associate in Science (A.S.) - Applied Science
Gadsden State Community College
Gadsden, AL04-2019
High School Diploma -
Pathways Academy
Gadsden, AL05-2017
Skills
- Customer service
- Cash handling
- Inventory management
- Sales techniques
- Team collaboration
- Product presentation
Timeline
Server
Cherokee Country Club
11.2025 - Current
Sales Associate
Southwestern Advantage
05.2024 - 08.2025
Educator
Lululemon Athletica
04.2023 - 04.2024
Team Member
Chick-fil-A
08.2022 - 03.2024
Server
Gadsden Country Club
07.2021 - 05.2022
Team Member
Chick-fil-A
04.2019 - 07.2020
Bachelor of Science (B.S.) - Interdisciplinary Studies
Belhaven University
Associate in Science (A.S.) - Applied Science
Gadsden State Community College
High School Diploma -
Pathways Academy