Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natalie Gonzalez

Hollywood,FL

Summary

Dedicated customer service professional with proven sales abilities and a focus on client satisfaction. Known for professionalism, upselling, and effectively addressing client inquiries.

Overview

3
3
years of professional experience

Work History

Insurance Agent

Everything Medicare
04.2025 - Current
  • Developed knowledge of insurance products to effectively address client inquiries.
  • Assisted clients in understanding policy options and coverage details.
  • Boosted sales performance by developing and implementing effective sales strategies and tactics.

Server

Big Bear Brewing Company
01.2024 - 03.2025
  • Delivered exceptional customer service, enhancing guest satisfaction and fostering repeat business.
  • Managed food and beverage orders efficiently, ensuring accuracy and prompt delivery.
  • Trained new servers on menu items, service standards, and point-of-sale systems.

Server

Bonefish Grill
03.2023 - 01.2024
  • Resolved guest complaints effectively, maintaining a positive dining experience during high-pressure situations.
  • Implemented upselling techniques that contributed to increased sales and enhanced guest experiences.
  • Maintained cleanliness and organization of dining areas, adhering to health and safety regulations consistently.

Education

Bachelor of Science - Political Science/Business Law

Florida Atlantic University
Boca Raton, FL
08-2025

Skills

  • Customer service
  • Professionalism and ethics
  • Sales
  • Client relations
  • Upselling

Timeline

Insurance Agent

Everything Medicare
04.2025 - Current

Server

Big Bear Brewing Company
01.2024 - 03.2025

Server

Bonefish Grill
03.2023 - 01.2024

Bachelor of Science - Political Science/Business Law

Florida Atlantic University
Natalie Gonzalez