Summary
Overview
Work History
Education
Skills
Timeline
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Natalie Griffith

Louisville,KY

Summary

Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.

Overview

4
4
years of professional experience

Work History

Host

Cheddar's Scratch Kitchen
09.2024 - 05.2025
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.

Live-Out Nanny

Family Members
06.2023 - 08.2024
  • Performed light housekeeping duties relevant to childcare areas ensuring cleanliness and safety standards were maintained consistently.
  • Assisted in potty training efforts for toddlers while maintaining a patient and supportive approach.
  • Cultivated strong relationships with parents, ensuring open communication regarding their child''s progress and needs.
  • Managed daily schedules for children, including meals, playtime, homework assistance, and bedtime routines.

Host

Bearnos Pizza
07.2022 - 08.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Sales Associate

American Eagle Outfitters, Inc
06.2021 - 10.2021
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

Bachelor of Arts - ISC And International Studies

University of Kentucky
Lexington, KY
05-2027

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Adaptable to change
  • Detail-oriented
  • Customer engagement
  • Greeting guests
  • Phone etiquette
  • Guest engagement
  • Exceptional communication
  • Professional appearance

Timeline

Host

Cheddar's Scratch Kitchen
09.2024 - 05.2025

Live-Out Nanny

Family Members
06.2023 - 08.2024

Host

Bearnos Pizza
07.2022 - 08.2024

Sales Associate

American Eagle Outfitters, Inc
06.2021 - 10.2021

Bachelor of Arts - ISC And International Studies

University of Kentucky

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Natalie Griffith