Natalie Harlan
Fresno,CA
Summary
Accomplished Manager and Server with a proven track record, enhancing customer satisfaction and boosting sales through exceptional service and upselling techniques. Skilled in conflict resolution and multitasking, demonstrating a strong work ethic and team leadership. Achieved significant repeat business by mastering guest relations and menu knowledge. Motivated employee with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Dependable and successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Server
Cracked Pepper Bistro
6737 N. Palm Ave Fresno, CA 93704
04.2014 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Increased sales significantly by upselling higher-end products to customers.
Server
YardHouse Darden Restaurants
90 El Camino Fresno, CA 93720
10.2010 - 05.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Manager
Me N' Ed's Coney Island Grill
175 E. Via Del Parque Fresno, CA 93720
10.2009 - 10.2010
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Manager
Victory Grill
4010 N. Cedar Ave Fresno, CA 93726
09.2007 - 10.2009
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Education
Associate of Arts - Marketing
Fresno City College
Fresno, CA06.2017
Associate of Science - Psychology
Fresno City College
Fresno, CA06.2016
Skills
- Strong Work Ethic
- Exceptional customer service
- Service prioritization
- Sales expertise
- Relationship Management
- Menu presentation
- Reliable and Responsible
- Multitasking Abilities
- Team Leadership
- Problem-Solving
- Attention to Detail
- Effective Communication
- Organizational Skills
- Task Prioritization
Timeline
Server
Cracked Pepper Bistro
04.2014 - Current
Server
YardHouse Darden Restaurants
10.2010 - 05.2014
Manager
Me N' Ed's Coney Island Grill
10.2009 - 10.2010
Manager
Victory Grill
09.2007 - 10.2009
Associate of Arts - Marketing
Fresno City College
Associate of Science - Psychology
Fresno City College