Natalie Heard
Fayetteville,Georgia
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Reliable Shift Leader with 3 years in Food industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
2
2
years of professional experience
Work History
Shift Lead
Jersey Mike's Subs
Peachtree City, GA
03.2021 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees and delegated daily tasks and responsibilities.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Cashier
Shane's Rib Shack
Fayetteville, GA
08.2020 - 03.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
High School Diploma -
Whitewater High School
Fayetteville, GA05.2022
Skills
- Employee Coaching and Motivation
- Safe Work Practices
- Customer Loyalty
- Rewards Programs
- Food Safety and Sanitation
- Food Allergies
- Guest Satisfaction
- Team Member Motivation
- Money Transfers
Timeline
Shift Lead
Jersey Mike's Subs
03.2021 - Current
Cashier
Shane's Rib Shack
08.2020 - 03.2021
High School Diploma -
Whitewater High School
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