Natalie Hennington
Waxahachie,TX
Summary
Dynamic Shift Lead with a proven track record at Dutch Bros, excelling in employee training and customer service. Enhanced team productivity through effective conflict resolution and operational improvements, achieving a notable increase in guest satisfaction. Committed to fostering a motivated team environment while maintaining high safety standards and efficient inventory management.
Overview
3
3
years of professional experience
Work History
Shift Lead
7Brew
Red Oak, TX
07.2025 - Current
- Trained and mentored team members on operational procedures and customer service standards.
- Resolved customer complaints promptly, fostering a positive guest experience.
- Coordinated scheduling for staff to maintain optimal coverage during peak hours.
- Analyzed operational workflows to identify areas for improvement and drive team productivity.
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
Shift Lead
Dutch Bros
Cedar Hill, TX
12.2023 - 07.2025
- Supervised daily operations and ensured compliance with safety protocols.
- Trained and mentored team members on operational procedures and customer service standards.
- Managed inventory levels, optimizing stock flow to reduce waste and enhance availability.
- Implemented process improvements that increased efficiency in guest service delivery.
- Analyzed operational workflows to identify areas for improvement and drive team productivity.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Shift Lead
Urban Air
Waxahachie, TX
03.2023 - 08.2023
Education
Clinical Child Psychology
Dallas College
Dallas, TXHigh School Diploma -
Life High School Waxahachie
Waxahachie, TX05.2025
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
Timeline
Shift Lead
7Brew
07.2025 - Current
Shift Lead
Dutch Bros
12.2023 - 07.2025
Shift Lead
Urban Air
03.2023 - 08.2023
Clinical Child Psychology
Dallas College
High School Diploma -
Life High School Waxahachie