Natalie Hernandez
Temple Terrace,Fl
Summary
Brings a positive attitude and dedication to determining eligibility and resolving complex cases. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients' needs as well as state guidelines.
Overview
9
9
years of professional experience
Work History
Eligibility Specialist
Department Of Children and Families, State of Florida
09.2023 - Current
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
Front Desk Representative
Florida Orthopaedic
- Dispense medication to work-comp patients, Keep up with inventory based on doctor protocols
Crew/Shift Lead
Grain and Berry
01.2019 - 01.2020
- Front line serving food, Register, Food prep, Inbound and outbound third-party orders, Safe drops, Running a shift, Closing/Opening
Crew
Boston Market
01.2018 - 01.2019
- Front line serving food, Register, Food prep, Inbound outbound third party orders, Holiday/Catering, Chef, Drive-through, Safe drop/Closing/Opening
Crew
Boston Market
01.2016 - 01.2018
- Front line serving food, Register, Food prep, Inbound outbound third party orders, Holiday/Catering, Closing/Opening
Education
High School -
Brooks-DeBartolo Collegiate
Tampa, FLCollege - Criminology
Hillsborough Community College
Tampa, FLGraduated, Cosmetology Full-Specialist -
Summit Salon Academy
05.2022
Skills
- Great customer service
- Works well under pressure
- Joggles multiple tasks at one time
- Shift lead/Manager
- Enjoys teaching others
- Attention to detail
Problem-solving skills
Time Management
Word Processing
Correspondence Management
Customer Service
Safety and security procedures
Oral and written communications
Timeline
Eligibility Specialist
Department Of Children and Families, State of Florida
09.2023 - Current
Crew/Shift Lead
Grain and Berry
01.2019 - 01.2020
Crew
Boston Market
01.2018 - 01.2019
Crew
Boston Market
01.2016 - 01.2018
Front Desk Representative
Florida Orthopaedic
High School -
Brooks-DeBartolo Collegiate
College - Criminology
Hillsborough Community College
Graduated, Cosmetology Full-Specialist -
Summit Salon Academy
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