Natalie Hernandez

• Served high customer volumes during special events, nights, and weekends.
• Improved team morale and efficiency, leading by example and offering support during peak hours.
• Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
• High volume service bar.
• Created Drinks for seasonal drink menus.

• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Wine education
• Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.

• Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
• Wine sampling, bartending, modeling, liquor sales, festivals, Artbasel etc.
• Work with popular liquor stores and brands. Total Wine, La Crema, Saratoga Water, Bayshore club, Maestro Dobel, and many more.

• Participated in conference calls and meetings and interacted with key leaders.
• Developed financial models for projects and presentations.
• Analyzed and monitored statistical data trends.
• Sorted and organized files, spreadsheets and reports.

• High volume dining
• Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

• Documented data and completed accurate updates to case records.
• Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
• Prepared after-school enrichment activities for children to encourage student participation, including physical and developmental activities.
• Created schedules and lesson plans for students K-8th grade.
• Shifted between formal and informal methods of teaching to keep students interested, including debates, practical activities and experiments.

Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
Promoted additional products and services to increase sales numbers and revenue with diverse selection.
Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Scheduled customer appointments and rearranged individual time slots to meet demand.
Trained team members in successful strategies to meet operational and sales targets.
Completed store opening and closing procedures.
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.

• Provided patrons with estimated waiting times during peak service hours.
• Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
• Resolved problems, improved operations and provided exceptional service.

• Used basic conversational skills in Spanish to improve service of care to immigrant patients.
• Evaluated patient histories, complaints and current symptoms.
• Comforted anxious patients before procedures and listened to concerns, offering support and compassion.
• Sanitized, restocked and organized exam rooms and medical equipment.
• Called and faxed pharmacies to submit prescriptions and refills.
• Utilized effective communication and active listening skills when interacting with physicians, nursing staff and patients.