Natalie Hoyos
North Providence,RI
Summary
Highly experienced Property Management Professional with 10 years expertise in Multi-Family and Condominium Asset Management. Advanced knowledge of Yardi, One-site, Senearthco, Excel, Outlook, and most all applicable Property Management software programs. I am a detail orientated team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Assistant Community Manager
The Dartmouth Group
10.2022 - Current
- Conduct inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs
- Analyze and evaluate monthly and quarterly financial statements
- Respond to Common Area Maintenance inquiries
- Write and distribute monthly board meeting minutes
- Create and maintain a service culture with a sense of urgency and quality & excellence.
- Establish relationships with all board members, homeowners and service providers.
- Keep property in compliance with local, state and federal regulations
- Take initiatives to seek constant improvement in all aspects and regards to properties.
- Maintain knowledge of usual city codes and ordinances governing high-rises, streets, and private and public owned property.
- Be an example of integrity and professionalism.
- Maintain knowledge of legislative updates and changes affecting Condominium laws and Association Governing documents.
Property Manager
The Franklin Johnston Group
02.2022 - 09.2022
- Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
- Conducted apartment tours for potential tenants and answered any questions.
- Collected and kept careful records of rental payments.
- Monitored and documented all income, including delinquencies.
- Maintained excellent customer relationships.
- Handled customer complaints to verify they were properly handled.
- Managed all day-to-day activities involving tenants, subcontractors and property management.
- Wrote clear and concise owner's reports based on findings from quarterly financial statements.
- Maintained accurate and updated websites and printed materials.
- Worked with the owners to identify, develop and achieve community goals and objectives.
- Compiled and conveyed all operational and financial data to the regional manager.
- Established and implemented leasing goals while managing an effective lease expiration program.
- Regularly updated asset management staff regarding leasing and property status.
- Monitored all infrastructure and building expenses and reviewed and approved invoices.
Property Manager
Peabody Properties
01.2020 - 01.2022
- Set up appointments of perspective residents
- Prepared and showed model and/or rent ready apartments with prospective residents
- Completed leasing paperwork & Explained leasing paperwork to future residents
- Inspected apartments to ensure readiness
- Corresponded with and contacted all residents with leases expiring and prepared renewals
- Submitted work orders and accurately maintained and provided information to maintenance staff for resident satisfaction
- Handled customer complaints professionally and tactfully
- Performed marketing and research as needed to ensure maximum exposure for quality prospects achieved consistently and effectively
Assistant Property Manager
Ferland Corporation
06.2017 - 09.2020
- Coordinated appointments to show marketed properties.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
Education
High School Diploma -
William M. Davies Career And Technical High School
Lincoln, RI06.2012
Skills
- Excellent Customer Service
- Operations management
- Conflict resolution
- Exceptional time management skills
- Adaptable
- Complaints Investigation
- Attention to Detail
- Budget Management
Timeline
Assistant Community Manager
The Dartmouth Group
10.2022 - Current
Property Manager
The Franklin Johnston Group
02.2022 - 09.2022
Property Manager
Peabody Properties
01.2020 - 01.2022
Assistant Property Manager
Ferland Corporation
06.2017 - 09.2020
High School Diploma -
William M. Davies Career And Technical High School
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