Natalie James
Fayetteville,United States
Summary
Dedicated and results-oriented professional with a comprehensive background in education, counseling, and business management. Adept at managing caseloads, developing and implementing counseling programs, and collaborating with diverse stakeholders. Possesses strong analytical and negotiation skills, coupled with a keen attention to detail. Demonstrates proficiency in pre-award and post-award contracting functions, procurement planning, and adherence to relevant regulations. Holds a Doctorate in Strategic Leadership and Master of Arts in Education with a major in School Counseling, complemented by a Bachelor of Science in Business Management. Excels in dynamic and challenging environments, with a proven track record of contributing to organizational success. Eager to leverage a unique skill set to support the mission and objectives of the [Agency]. Dedicated and innovative team builder with a superior work ethic. Committed to quality and excellence. Student-focused counselor and advisor with strong background in student support and crisis intervention. Drives student success by partnering closely with administrators, teachers and guardians on diverse initiatives. Background in one-on-one assistance and group instruction. Talented in facilitating college, vocational and military applications.
Overview
26
26
years of professional experience
Work History
Professional School Counselor
Cumberland County / Cumberland Virtual Academy K-5
Fayetteville, United States
08.2021 - Current
- Dedicated and compassionate Professional School Counselor with a track record of effectively managing a caseload of 400 students
- Proven ability to develop, implement, and assess comprehensive school counseling programs, contributing to the developmental, preventive, and remedial needs of students
- Committed to maintaining the highest ethical standards, fostering positive school environments, and collaborating with diverse stakeholders.
Income Maintenance Case Worker II
Cumberland County Department of Social Services
Fayetteville, United States
12.2012 - Current
- Results-driven Income Maintenance Case Worker II with a comprehensive background in the intake, processing, and review of the Food Stamp program
- Demonstrated ability to manage and update a high volume of recertification cases simultaneously while ensuring accuracy and compliance with established guidelines
- Adept at conducting interviews, processing applications, and maintaining up-to-date knowledge of agency policies and procedures to provide efficient and accurate services.
Guidance Counselor
Harnett County Schools / Overhills High School
Spring Lake, United States
08.2016 - 08.2021
- Dynamic and student-focused Guidance Counselor with a proven track record of managing a caseload of 400 students
- I possess a deep commitment to fostering the holistic development of students by delivering a comprehensive school counseling program
- With a strong foundation in ethical standards, I am dedicated to promoting a positive school environment and actively collaborating with students, parents, teachers, and the broader community.
EC Resource Teacher
Cumberland County Schools Montclair Elementary
Fayetteville, United States
08.2015 - 08.2016
- Dedicated and results-oriented EC Resource Teacher with a strong focus on leadership and specialization in math, reading, and writing
- As a teacher leader, I collaborated with fellow educators to plan and execute targeted learning strategies, set student learning goals, and assess progress
- My expertise extends to Individual Education Program (IEP) and 504 accommodation requirements, ensuring compliance and facilitating an inclusive learning environment.
Administrative Assistant
Strategic Resource Inc
Fort Bragg, United States
05.2010 - 12.2012
- Detail-oriented Administrative Assistant with extensive experience providing case management assistance for the Military Personnel Division (MDP), Directorate of Human Resources (DHR)
- Proven expertise in serving as the Verifying Official for active duty military, National Guard, Reserve, retired personnel, family members, and Department of Defense civilian employees and contractors
- Proficient in determining personnel actions, eligibility, and advising commands
- Skilled in records screening, interview assessments, and ensuring compliance with military regulations.
Administrative Assistant
Harvest Family Church
Fayetteville, United States
09.2003 - 05.2010
- Dedicated Administrative Assistant with extensive experience at Harvest Family Church, demonstrating expertise in program administration, student retention, and efficient office management
- Proven ability to plan, coordinate, and implement various aspects of program administration, ensuring smooth operations and supporting the overall growth and success of the organization.
Customer Service Representative
RBC Centura Bank
Fayetteville, United States
04.2001 - 01.2003
- Dedicated Customer Service Representative with a track record of providing outstanding customer service and building strong company-customer relationships
- Experienced in walk-in and inbound call customer interactions, data entry, bank ledger reconciliation, and issue resolution
- Committed to ensuring high levels of customer satisfaction, client retention, and adherence to established banking guidelines.
Executive Customer Service Representative
Verizon Wireless
Columbia, United States
03.1998 - 01.2000
- Dedicated Executive Customer Service Representative with a proven track record of providing exceptional customer service, handling inquiries, and resolving issues with the utmost professionalism
- Proficient in managing customer accounts, executing business transactions, and ensuring customer satisfaction
- Adept at utilizing web-based tools, maintaining a broad knowledge of company practices, and meeting sales quotas.
Education
Doctorate Leadership - Strategic Leadership
Liberty University
03.2024
Master of Arts Education - School Counseling
Liberty University
Master of Arts - Human Services, Marriage and Family Therapy Counseling
Liberty University
Bachelor of Science - Business Management
Western Governors University
Skills
- Academic advising
- Career Counseling
- Individual Counseling
- Conflict Mediation
- Cultural Competency
- Therapy and counseling
- Listening actively
- Student Records Management
- Career advising
- Policy and procedure improvements
- Crisis intervention strategies
- Confidential services
- Conflict Resolution
- Academic advisement
- Performance Evaluations
- Maintaining confidentiality
- Career Planning
Citizenship
Yes
Federal Experience
Yes
Security Clearance
Secret
Availability
Permanent, Full-time
References
- Angela Delaney, (910) 273-8170, angela.t.delaney.ctr@mail.mil
- Sheilah Campbell, (910) 273-2668, Sheilah.campbell@hfcnc.org
- Alexis Wester, (910) 670-8852, Awester@ccs.k12.nc.us
References
References available upon request.
Timeline
Professional School Counselor
Cumberland County / Cumberland Virtual Academy K-5
08.2021 - Current
Guidance Counselor
Harnett County Schools / Overhills High School
08.2016 - 08.2021
EC Resource Teacher
Cumberland County Schools Montclair Elementary
08.2015 - 08.2016
Income Maintenance Case Worker II
Cumberland County Department of Social Services
12.2012 - Current
Administrative Assistant
Strategic Resource Inc
05.2010 - 12.2012
Administrative Assistant
Harvest Family Church
09.2003 - 05.2010
Customer Service Representative
RBC Centura Bank
04.2001 - 01.2003
Executive Customer Service Representative
Verizon Wireless
03.1998 - 01.2000
Doctorate Leadership - Strategic Leadership
Liberty University
Master of Arts Education - School Counseling
Liberty University
Master of Arts - Human Services, Marriage and Family Therapy Counseling
Liberty University
Bachelor of Science - Business Management
Western Governors University
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