Natalie Leisen
Ames
Summary
- Dependable employee with experience working in both fast-paced and calm environments, providing exceptional, efficient service to the customer and creating an inviting atmosphere.
- Skilled in problem solving and resolving customer confusion, training new employees on procedures, and communicating with superiors and coworkers to create a seamless experience.
Overview
3
3
years of professional experience
Work History
Server
Thunder Hills Country Club
05.2024 - Current
- Demonstrated strong multitasking abilities by handling both seated tables and pool-goers food and drink orders
- Served food and beverages promptly with focused attention to member's needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Ensured member's felt welcomed by learning names and remembering common drink orders.
Barista
Starbucks
06.2021 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Barista
ISU Dining
08.2023 - 04.2024
- Crafted and served specialty espresso drinks along with smoothies, teas, and freshly brewed coffee.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Operated seamlessly with coworkers to make and serve drinks as efficiently as possible, while maintaining a clean and safe environment.
- Recommended products based on solid understanding of individual customer needs and preferences.
Education
Bachelor of Landscape Architecture - Landscape Architecture
Iowa State University
05.2028
Skills
- Strong work ethic
- Exceptional customer service
- Friendly and outgoing
- Team Player
- Opening and closing duties
- Cash register operation
Timeline
Server
Thunder Hills Country Club
05.2024 - Current
Barista
ISU Dining
08.2023 - 04.2024
Barista
Starbucks
06.2021 - Current
Bachelor of Landscape Architecture - Landscape Architecture
Iowa State University
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