Natalie Lemay
Summary
Dynamic professional excelling in schedule coordination and customer service. Leveraged software expertise and compassionate care to enhance patient experience and maintain HIPAA compliance. Demonstrated exceptional communication and cash management skills, contributing to operational efficiency and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Scheduling Coordinator
Clauss Orthodontics
04.2024 - Current
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Generated reports and tracked data to monitor operational priorities and scheduling.
Server
Roma Ristorante Italiano
06.2021 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Central Processing Clerk
Waterbury Hospital
12.2020 - 06.2021
- Enhanced workflow efficiency by promptly sorting, organizing, and distributing incoming correspondence for further processing.
- Maintained high levels of data confidentiality with secure filing systems and adherence to strict privacy policies.
- Carried out administrative tasks by communicating with patients, distributing mail, and scanning documents.
Education
Associate of Science - Biology-Chemistry
University of Hartford
West Hartford, CT01-2021
High School Diploma -
Watertown High School
Watertown, CT2019
Skills
- Customer Service
- Schedule Coordination
- Excellent Communication
- Skilled in Software
- Documentation And Reporting
- Strong Work Ethic
- HIPAA Compliance
- Compassion and Care
- Cash handling and management
Timeline
Scheduling Coordinator
Clauss Orthodontics
04.2024 - Current
Server
Roma Ristorante Italiano
06.2021 - Current
Central Processing Clerk
Waterbury Hospital
12.2020 - 06.2021
Associate of Science - Biology-Chemistry
University of Hartford
High School Diploma -
Watertown High School
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