Natalie Lerch
Chicago,IL
Summary
Dedicated hospitality professional known for delivering prompt service and ensuring customer satisfaction in high-pressure environments. Proven ability to coordinate team efforts and manage workflow during peak hours, while guiding guests on menu selections to create memorable dining experiences.
Overview
1
1
Certification
2
2
years of post-secondary education
4
4
years of professional experience
Work History
Server/Bartender
Kona Grill
Oak Brook, Illinois
06.2025 - 12.2026
- Delivered food and beverages promptly, prioritizing customer satisfaction.
- Coordinated with team members during peak hours to optimize workflow and enhance guest experiences.
- Guided guests with menu selections and dietary restrictions, ensuring informed choices.
Server
Coopers Hawk
Burr Ridge, Illinois
12.2025 - 06.2026
- Greeted customers upon arrival, explained menu items and specials, provided wine recommendations.
- Assisted guests with wine selections based on preferences and meal pairings.
- Supported team members during busy shifts to enhance workflow efficiency.
Barista
White Sheep
Orland Park, Illinois
10.2025 - 02.2026
- Crafted high-quality coffee beverages tailored to customer preferences, enhancing customer satisfaction.
- Managed operation of espresso machines and brewing equipment, ensuring safety and consistency in beverage quality.
- Ensured cleanliness and organization of coffee shop, contributing to a welcoming environment for customers.
Server
Seasons 52
10.2024 - 06.2025
- Provided outstanding customer service in high-pressure dining environment to enhance guest satisfaction.
- Coordinated table assignments and ensured prompt food delivery, contributing to efficient service flow.
- Worked with kitchen staff to verify order accuracy and address issues, improving overall dining experience.
Server/Bartender/Shift Leader
PF Changs Restaurant
08.2022 - 07.2024
- Delivered courteous and efficient service to enhance guest experience.
- Executed opening and closing duties, including dining area setup and supply restocking, to maintain service readiness.
- Supported training for new servers by demonstrating service techniques and restaurant protocols.
Education
Cosmetologist License - Cosmetology
Hair Professionals Career College
Palos Hills, IL 08.2012 - 05.2014
High School Diploma -
H.L. Richards Highschool
Chicago Ridge, ILSkills
- Customer service excellence
- High-volume dining
- Wine knowledge
- Menu recommendations
- Task prioritization skills
- Training expertise
- Work ethic
Certification
- Basset and Food Handlers
Timeline
Server
Coopers Hawk
12.2025 - 06.2026
Barista
White Sheep
10.2025 - 02.2026
Server/Bartender
Kona Grill
06.2025 - 12.2026
Server
Seasons 52
10.2024 - 06.2025
Server/Bartender/Shift Leader
PF Changs Restaurant
08.2022 - 07.2024
Cosmetologist License - Cosmetology
Hair Professionals Career College
08.2012 - 05.2014
High School Diploma -
H.L. Richards Highschool