Natalie Lora
Fort Lauderdale,FL
Summary
I want to succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Medical Office Coordinator
Shino Bay Cosmetic Dermatology, Plastic Surgery & Laser Institute
Fort Lauderdale, FL
07.2024 - Current
- Coordinate patient scheduling and manage appointment logistics to optimize office efficiency.
- Implement electronic health record (EHR) systems, enhancing data accuracy and retrieval speed.
- Develop and maintain office policies, ensuring compliance with healthcare regulations and standards.
- Trained new staff on administrative procedures, fostering a collaborative and knowledgeable team environment.
- Receive, record and file medical payments by check, cash, and credit card.
- Continuous hands on training esthetician
Patient Coordinator
The Yates Institute of Plastic Surgery Associates
07.2018 - 07.2025
- Coordinated patient scheduling and appointments, ensuring efficient workflow and optimal patient experience.
- Managed pre-operative consultations, providing comprehensive information and support to patients.
- Developed and maintained patient records using electronic health record systems, ensuring accuracy and confidentiality.
- Streamlined administrative processes, reducing wait times and improving overall operational efficiency.
- Facilitated communication between patients and healthcare providers, addressing concerns and inquiries promptly.
- Trained new staff on patient coordination procedures, fostering a collaborative team environment.
- Implemented patient follow-up protocols to enhance post-surgery satisfaction and care continuity.
- Analyzed patient feedback to identify areas for service improvement, contributing to enhanced care delivery standards.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
Medical Receptionist
Elite Medicine & Aesthetic Institute
Boca Raton
08.2017 - 11.2017
- Coordinated insurance verification processes to ensure accurate billing and reduced claim denials.
- Assisted patients with inquiries, providing exceptional customer service and support.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Medical Receptionist
Delray Eye Associates
Delray Beach
04.2016 - 09.2016
- Oversaw inventory management for office supplies, ensuring availability without excess expenditure.
- Collaborated with medical staff to streamline patient flow and improve operational efficiency.
- Implemented improvements in front desk procedures, enhancing patient satisfaction and engagement.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Legal Assistant
Kanner & Pintaluga
Boca Raton, FL
11.2014 - 02.2016
- Managed case files and documentation for litigation support, ensuring accuracy and compliance with legal standards.
- Drafted legal correspondence and documents, enhancing clarity and precision in communication.
- Assisted in trial preparation by organizing evidence and exhibits, facilitating smoother proceedings.
- Implemented document management solutions, improving retrieval times and reducing errors in filing systems.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
Medical Receptionist
Florida Eye & Plastic Surgery Associates
Lake Worth, FL
11.2006 - 11.2014
- Collaborated with technicians and patients to ensure they received the prescriptions they needed in a timely manner
- Coordinated insurance verification processes to ensure accurate billing and reduced claim denials.
- Managed patient scheduling and appointments efficiently to optimize clinic operations.
- Trained new staff on office protocols and software systems to enhance team performance.
- Maintained electronic health records with precision, ensuring compliance with privacy regulations.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
- Reduced administrative errors by consistently verifying insurance information.
- Managed patient appointments efficiently, reducing wait times significantly.
Education
Bachelors of Applied Science - Criminal Justice
Florida Atlantic University
12.2015
Certificate of Esthetician - Esthetician
Florida Academy of Medical Aesthician
Pembroke Pines, FL10-2025
Associate of Arts - General Transfer
Palm Beach State College
12.2011
Skills
- Software: Microsoft Offices Programs, NextTech, Alle, Klara, Aspire, Eclinicalworks, PracticeFusion, NextPatient
- HIPAA compliance, Patient Scheduling, Insurance Verification
Certification
- Licensed Esthetician - October 2026
Languages
Spanish
Native or Bilingual
Timeline
Medical Office Coordinator
Shino Bay Cosmetic Dermatology, Plastic Surgery & Laser Institute
07.2024 - Current
Patient Coordinator
The Yates Institute of Plastic Surgery Associates
07.2018 - 07.2025
Medical Receptionist
Elite Medicine & Aesthetic Institute
08.2017 - 11.2017
Medical Receptionist
Delray Eye Associates
04.2016 - 09.2016
Legal Assistant
Kanner & Pintaluga
11.2014 - 02.2016
Medical Receptionist
Florida Eye & Plastic Surgery Associates
11.2006 - 11.2014
Associate of Arts - General Transfer
Palm Beach State College
Bachelors of Applied Science - Criminal Justice
Florida Atlantic University
Certificate of Esthetician - Esthetician
Florida Academy of Medical Aesthician