Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Natalie Luciano

San Diego,CA

Summary

Highly driven General Manager with over 20 years experience. Successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Overview

26
26
years of professional experience
1
1
Certification

Work History

General Manager

Claim Jumper Steakhouse & Bar
San Diego, CA
02.2020 - 09.2024
  • Conducted regular meetings with all staff members to review progress against established objectives.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Forecasted financial trends while mitigating risk and compiling performance, productivity, and customer satisfaction data.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Designed sales and service strategies to improve revenue and retention.

Assistant General Manager

Claim Jumper Steakhouse Bar & Grill
San Diego, CA
02.2019 - 05.2020
  • Managed daily operations of the store, including scheduling and supervising staff.
  • Resolved customer complaints in a timely manner while maintaining a professional demeanor.
  • Prepared weekly schedules for staff members based on their availability.
  • Developed marketing plans to promote products or services offered by the company.
  • Communicated regularly with suppliers regarding product delivery timelines and pricing information.

Front of the House Manager

Claim Jumper Steakhouse Bar & Grill
La Mesa, CA
07.2017 - 05.2019
  • Established standards for cleanliness, hygiene, and orderliness throughout the house.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Ensured compliance with local health and safety regulations at the residence.

Server & Bartender

Claim Jumper Steakhouse Bar & Grill
Monrovia, CA
07.1998 - 07.2017
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.

Education

High School Diploma -

Torrey Pines High School
Encinitas, CA
1996

Some College (No Degree) -

Citrus College
Glendora, CA

Skills

  • Team Leadership
  • Operations Oversight
  • Supervision and Training
  • Recruitment and Hiring
  • Staff Development
  • Human Resources Oversight
  • Supplier Monitoring
  • Hiring and Onboarding
  • Staff Scheduling
  • Business Development
  • Administrative Skills
  • Customer Service Management
  • Cost Reduction
  • Quality Assurance
  • P&L Management

Certification

  • Manager Food Handler's Card
  • RBS Certified

Timeline

General Manager

Claim Jumper Steakhouse & Bar
02.2020 - 09.2024

Assistant General Manager

Claim Jumper Steakhouse Bar & Grill
02.2019 - 05.2020

Front of the House Manager

Claim Jumper Steakhouse Bar & Grill
07.2017 - 05.2019

Server & Bartender

Claim Jumper Steakhouse Bar & Grill
07.1998 - 07.2017

High School Diploma -

Torrey Pines High School

Some College (No Degree) -

Citrus College

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Natalie Luciano