Natalie Maas
Downers Grove,IL
Summary
Proven to excel in high-pressure environments, I enhanced customer satisfaction at Pierce Tavern by skillfully managing large parties and ensuring prompt seating. My expertise in multitasking and effective time management, coupled with a strong foundation in customer service and team collaboration, consistently improved service delivery and operational efficiency at Lazy Dog Restaurant & Bar.
Overview
5
5
years of professional experience
Work History
Host
Pierce Tavern
01.2020 - 08.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Food Runner
Pierce Tavern
01.2020 - 08.2024
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
Server
Lazy Dog Restaurant & Bar
01.2023 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Education
Obtaining A Bachelor’s Degree - Psychology
University of Illinois At Urbana-Champaign
Champaign, ILSkills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
Timeline
Server
Lazy Dog Restaurant & Bar
01.2023 - 05.2023
Host
Pierce Tavern
01.2020 - 08.2024
Food Runner
Pierce Tavern
01.2020 - 08.2024
Obtaining A Bachelor’s Degree - Psychology
University of Illinois At Urbana-Champaign
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