Natalie Mata
The Sawmill
Toms River
2
Languages
1
Certification
5
years of professional experience
Motivated Employee with a thorough understanding of customer service, product merchandising, and inventory management. Strengths include effective communication skills, bilingual (Spanish & English), ability to handle multiple tasks simultaneously, and commitment to maintaining high levels of cleanliness and organization. Notable contributions include enhancing customer satisfaction through proactive engagement and resolution of issues in previous roles.
Work History
Head Hostess
3 Years 6 Months- Greeted guests professionally, set service expectations, and maintained accurate party tracking.
- Assisted with setting up banquet rooms for special events.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Informed kitchen staff of any special orders or dietary restrictions.
- Addressed customer complaints professionally, maintaining positive guest relations and satisfaction.
- Adhered to all safety regulations set forth by the restaurant management team.
Secretary
3 Years 11 Months- Managed parish office calls, visitor inquiries, and front-desk communications with professionalism.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Managed calendar reminders for upcoming office deadlines and events, ensuring timely awareness.
- Provided administrative support to Office Manager and team, facilitating smooth office operations.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
Restaurant Hostess
7 Months- Coordinated reservations, waitlists, and special requests for large parties to enhance guest experience.
- Monitored dining room activity to ensure guests received optimal service.
- Provided menus and answered questions about menu items and specials.
- Addressed customer complaints professionally, fostering a positive atmosphere for guests.
- Adhered to all safety regulations set forth by the restaurant management team.
Education
High School Diploma
- Honor Roll [Freshman-Senior Yr]
- Awarded [Academic Excellence]
- National Honor Society Member
- AP/Honor Courses
Bachelor of Science - Biology
- Thomas Moore Honors Program
- Scholarship Recipient
- Pre-Med Track
Skills
Service prioritization
Strong multitasking
Exceptional communication
Bilingual (Spanish & English)
Friendly demeanor
Certification
- CPR Certification, American Red Cross
- First Aid for Opioid Overdose Certification, American Red Cross
- Seal of Biliteracy
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Restaurant Hostess
Red Lobster
10.2023 - 05.2024Read More
Head Hostess
The Sawmill
04.2023 - CurrentRead More
Secretary
St. Joseph's Parish Office
08.2021 - 07.2025Read More
Donovan Catholic High School
High School Diploma
Read More
Sacred Heart University
Bachelor of Science from Biology
Read More