Natalie Moser
New Orleans,LA
Summary
Upbeat and energetic Customer Service Representative bringing exceptional skills in oral and written communication, active listening and analytical problem-solving. Enhances customer experiences by understanding customer desires and concerns and providing customized solutions to build loyalty.
Overview
31
31
years of professional experience
Work History
Medical Assistant
Southern Pain & Neurological
08.2022 - Current
- Preparing and organizing patient charts for daily appointments
- Greeting patients and gathering vital information for the doctor
- Sending orders and referrals to health care professionals
- Updating and maintaining patient charts
- Answering incoming phone calls and setting appointments.
Customer Service
Beach Corner Bar and Grill
03.2010 - 08.2022
- Successfully utilizes excellent people skills to ensure customer satisfaction and future business
- Assists with daily ordering and receiving of deliveries
- Responsible for daily balancing of cash registers.
Sales Representative
Great Southern Wine & Spirits
04.2000 - 06.2001
- Recognized as Salesman of the Month twice in one year
- Successfully maintained and developed existing and new accounts
- Planned, organized and executed wine tastings, liquor promotions and wait staff training events
- Worked with suppliers to increase sales of their products within accounts
- Created and executed marketing/PR campaigns, including new product introductions and existing product development.
Branch Assistant Manager
Enterprise Rent-A-Car
12.1997 - 11.1999
- Effectively managed a five-person office through daily car rental operations
- Instrumental in the training and development of new hires
- Recognized as a strong problem solver and mediator
- Created in-house incentive programs to motivate staff in order to improve productivity levels
- Utilized outstanding customer service skills
- Consistently acquired new corporate accounts and successfully maintained existing accounts by developing healthy professional relationships.
Waitress/Bartender
Windjammer Restaurant
05.1993 - 11.1997
- Customer Service.
Education
Bachelor of Arts, General Studies - Health Services
University of New Orleans
New Orleans, LA01.1997
Mount Carmel Academy High School
New Orleans, LA01.1992
Skills
- Excellent in developing and maintaining professional relationships
- Highly effective in utilizing people skills
- Works well as a team member or alone
- Efficient in time management and multi-tasking
- Enthusiastic about setting and achieving professional goals
- Professional in both appearance and presentation
HIPAA Compliance
Customer Service
EMR / EHR
Reliable team player
CPR
Medical Records Management
Customer Relationship Building
Interpersonal communication skills
Product and service knowledge
Sales Development
Careerfocus
To gain employment with a fast-growing and diverse company where my experience, positive attitude, and dedication will contribute to its success. I believe that with my work history in different industries and quick ability to learn make me an ideal candidate for this position.
References
Will submit upon request
Timeline
Medical Assistant
Southern Pain & Neurological
08.2022 - Current
Customer Service
Beach Corner Bar and Grill
03.2010 - 08.2022
Sales Representative
Great Southern Wine & Spirits
04.2000 - 06.2001
Branch Assistant Manager
Enterprise Rent-A-Car
12.1997 - 11.1999
Waitress/Bartender
Windjammer Restaurant
05.1993 - 11.1997
Mount Carmel Academy High School
Bachelor of Arts, General Studies - Health Services
University of New Orleans
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