Natalie Nickerson
Monrovia,CA
Summary
Personable Medical Assistant bringing four years of hands-on experience balancing problematic, administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures. Compassionate and respectful MA recognized for delivering high-quality healthcare and excellent customer service.
Overview
4
4
years of professional experience
Work History
Medical Assistant
UCLA Endocrine Center
Los Angeles, CA
03.2023 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Responded to patient callbacks and phone-in prescription refill requests.
- Cleaned and maintained medical equipment following procedures and standards.
- Conducted insurance verification for medication and injection for pre-authorization functions.
- Prepared treatment rooms for patient examinations.
- Filling out referrals, scanning documents through icap, and responding to messages through In Basket.
- Administered and documented injections
Medical Assistant
Senneca Diagnostics
Burbank, CA
07.2021 - 03.2023
- Prepared detailed reports containing results from executed tests and defect summaries.
- Implemented safety measures such as social distancing guidelines, mask wearing requirements, hand sanitization stations, within work environment per CDC guidelines .
- Monitored inventory levels and ordered supplies as needed to maintain adequate stock.
- Provided guidance on best practices for specimen collection and handling during pandemic conditions while ensuring patient privacy was maintained at all times.
- Communicated regularly with other health care providers regarding patient test results.
- Filled in for staff members in case of staffing shortage, mastering every station to keep facility running optimally.
Medical Assistant
Neoanalytics Laboratory
Alhamb, CA
03.2020 - 07.2021
- Maintained accurate records of all tests performed at the site including patient demographics and test results.
- Ensured compliance with local, state, and federal regulations related to COVID-19 testing sites.
- Scheduled appointments for patients seeking COVID-19 testing services.
- Trained new staff on proper specimen collection techniques and safety protocols.
- Explained policies, procedures and services to patients.
- Addressed patient concerns and resolved issues promptly.
- Improved patient satisfaction through excellent service.
Education
Medical Assistant -
Regan Career Institute
El Monte, CA02-2020
High School Diploma -
Monrovia High School
Monrovia, CA06-2018
Skills
- Patient-focused care
- Patient Scheduling
- Medical Terminology
- Procedure Assistance
- Vital sign monitoring
- Appointment Setting
- Inventory and supply management
Timeline
Medical Assistant
UCLA Endocrine Center
03.2023 - Current
Medical Assistant
Senneca Diagnostics
07.2021 - 03.2023
Medical Assistant
Neoanalytics Laboratory
03.2020 - 07.2021
Medical Assistant -
Regan Career Institute
High School Diploma -
Monrovia High School
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