Summary
Overview
Work History
Education
Skills
Languages
Timeline
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NATALIE OLALDE

McKinney,TX

Summary

Proactive and results-driven individual with a winning attitude and desire to deliver exceptional service. Focused on setting high expectations and raising service standards, an efficient and people-oriented Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

10
10
years of professional experience

Work History

Inside Account Manager

Staples
02.2023 - Current
  • Engage customer through phone, video, and/or digital tools to drive incremental sales growth and customer retention
  • Leverage various internal partners to drive growth and ensure customer satisfaction
  • Category Sales Specialists, Sales Operations and Customer Service Teams
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential
  • Set up new accounts, established customer credit and set up payment methods
  • Prepared and submitted reports to keep management informed of sales activities and progress
  • Built relationships with customers and community to promote long term business growth

Waitress

Happiest Hour
11.2018 - 03.2023
  • Remained highly organized while managing a high volume workload to deliver an outstanding service experience-Improving customer loyalty
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Provided recommendations on menu items and upsold food and drinks to increase sales
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer

Assistant Manager

Palio's Pizza Cafe
12.2013 - 06.2017
  • Managed day to day business operations, including, sales, staffing and inventory management
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
  • Trained team members in successful strategies to meet operational and sales targets.

Assistant Teacher

Whispering Farms Montessori
09.2014 - 02.2015
  • Instructed students under guidance of teacher, worked with students on individual and group basis
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance
  • Communicated with peers, colleagues and administrators to meet and exceed teaching goals.

Education

Associates Degree in Science -

Collin College
Frisco, TX

High School Diploma -

Prosper High School
Prosper, TX

Skills

  • Bilingual-Fluent in Spanish
  • Focused on customer satisfaction
  • Strong people skills
  • Strong organization and time management skills
  • Strong communication skills; active listener
  • Quick learner and self motivated
  • Meticulous attention to detail
  • Client Account Management
  • Order Processing
  • Conflict Resolution

Languages

Spanish
Native or Bilingual

Timeline

Inside Account Manager

Staples
02.2023 - Current

Waitress

Happiest Hour
11.2018 - 03.2023

Assistant Teacher

Whispering Farms Montessori
09.2014 - 02.2015

Assistant Manager

Palio's Pizza Cafe
12.2013 - 06.2017

Associates Degree in Science -

Collin College

High School Diploma -

Prosper High School

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NATALIE OLALDE