Natalie Orozco
Webster
Summary
Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Bartender/Headwaiter/Assistant Manager
Pappasito's Cantina
02.2020 - Current
- Managed team of up to 50 restaurant staff, maintaining exceptional customer service and quality standards.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Server
Chili's Bar And Grill
01.2018 - 11.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Accounts Payable/Assistant Payroll Clerk
Hassell Construction Co., Inc.
05.2010 - 01.2015
- Verified timekeeping records and handled any discrepancies with employees.
- Processed new hire paperwork and documents.
- Maintained payroll information by calculating, collecting, and entering data.
- Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Matched purchase orders with invoices and recorded necessary information.
Education
Bachelor of Arts - Music Education
Sam Houston State University
Huntsville, TX05.2025
Associate of Arts - Music Education
Blinn College
Brenham, TX05.2016
Skills
- Reconciling Cash Drawers
- Suggestive Selling
- Shift Management
- Delegating Assignments and Tasks
- Front of House Operations
- High-Volume Environments
Timeline
Bartender/Headwaiter/Assistant Manager
Pappasito's Cantina
02.2020 - Current
Server
Chili's Bar And Grill
01.2018 - 11.2019
Accounts Payable/Assistant Payroll Clerk
Hassell Construction Co., Inc.
05.2010 - 01.2015
Bachelor of Arts - Music Education
Sam Houston State University
Associate of Arts - Music Education
Blinn College
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