Natalie Osborn
Summary
Seasoned Manager with a proven track record at Frost Gelato, enhancing customer satisfaction and team productivity through effective communication and motivational leadership. Expert in operations management and problem-solving, significantly improving operational efficiency. Skilled in fostering interpersonal relationships and driving financial management to achieve and exceed business goals.
Overview
5
5
years of professional experience
Work History
Manager
Frost Gelato
Phoenix, AZ
03.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
Cheer Coach
Highland High School
Gilbert, AZ
09.2021 - 03.2024
- Provided constructive feedback to athletes, fostering an environment of growth and continuous improvement.
- Established a positive team culture that encouraged camaraderie and sportsmanship among athletes.
- Maintained open lines of communication with parents regarding athlete progress, expectations, and any concerns or issues that arose throughout the season.
- Collaborated with other coaches to create comprehensive training programs for multidisciplinary development.
AmeriCorps Law Library Intern
Maricopa Superior Court
Mesa, AZ
05.2022 - 08.2022
- Assisted patrons with case inquiries, guiding them to appropriate resources and materials.
- Increased understanding of legal concepts for clients by creating informative materials and presenting them in a clear, concise manner.
- Researched statutes and laws to support patrons of the library when representing thyself in a criminal, family, or civil case.
- Used court databases to assist in providing information for a patron and their case.
- Worked closely with other interns to provide the best help for patrons of the library.
Education
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZBachelor of Arts - Justice Studies, Criminology And Criminal Justice
Arizona State University
Tempe, AZ05.2024
Skills
- Operations Management
- Interpersonal Relationships
- Motivational leadership style
- Marketing
- Financial Management
- Group leadership
- Effective Communication
- Analyzing trends
- Number-savvy
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
AmeriCorps Law Library Intern
Maricopa Superior Court
05.2022 - 08.2022
Cheer Coach
Highland High School
09.2021 - 03.2024
Manager
Frost Gelato
03.2019 - Current
Maricopa Community Colleges - Rio Salado Community College
Bachelor of Arts - Justice Studies, Criminology And Criminal Justice
Arizona State University