Natalie Ramos
El Cajon,CA
Summary
Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Focus Health Group
San Diego
04.2021 - Current
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records.
- Answered incoming calls in a professional manner.
- Ensured all necessary paperwork was completed prior to patient visits.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Inputted patient demographic data into electronic health record system.
- Reviewed patient accounts for accuracy on a regular basis.
- Assisted with scheduling follow-up appointments according to provider availability.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
- Adhered to HIPAA regulations when handling confidential patient information.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scheduled patient appointments and procedures.
- Allscripts Electronic record and Epic system
Administrative Assistant
Good Samaritan Nursing Home
El Cajon, CA
02.2020 - 03.2021
- Organized and maintained filing systems for physical documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, schedules and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
Activities Assistant
San Diego Post Acute
El Cajon, CA
04.2019 - 02.2020
- Assisted in the development of activity plans for residents on a weekly basis.
- Organized and implemented activities to meet the individual needs of each resident.
- Facilitated group activities such as bingo, arts and crafts, cooking classes.
- Provided one-on-one assistance with activities for those who needed it.
- Maintained records of all activity participation.
- Monitored safety and cleanliness during activities.
- Encouraged residents to participate in leisure activities according to their abilities.
- Developed relationships with families and other members of the community to further enhance recreational opportunities for residents.
Education
Grossmont High School
La Mesa, CA06-2017
Skills
- Reception Management
- Appointment Scheduling
- System updates
- HIPAA Compliance
- Insurance Verification
- Customer Service
Languages
Spanish
Professional
References
References available upon request.
Timeline
Patient Service Representative
Focus Health Group
04.2021 - Current
Administrative Assistant
Good Samaritan Nursing Home
02.2020 - 03.2021
Activities Assistant
San Diego Post Acute
04.2019 - 02.2020
Grossmont High School
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