Natalie Reid
Manorville,New York
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at Main Street Sweets. Skilled in complex problem-solving and verbal communication, adept at multitasking and staff development. Achieved significant improvements in service delivery and team efficiency, demonstrating a strong ability to meet and exceed employer expectations.
Overview
5
5
years of professional experience
Work History
Manager
Main Street Sweets
04.2021 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Lawn Mower
My Community
03.2020 - Current
- Mowed lawns of residential properties on weekly basis to maintain grass length.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Removed grass clippings and leaves from property using blower.
- Adjusted mower height and speed settings to accommodate different types of terrain.
- Emptied and cleaned grass catcher and mulching bags to discard grass cuttings.
- Greeted property owners and other individuals on property to maintain friendliness.
- Maintained clean workspaces by properly disposing of debris and clippings after each job.
- Trimmed shrubbery and maintained garden beds to keep clean and orderly.
- Developed and maintained effective working relationships with clients to secure repeat jobs.
Cashier and Server
Hampton Smoothie
04.2019 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
High School Diploma -
Eastport South Manor Junior-Senior High School
Manorville, NY06.2024
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Schedule Preparation
- Customer Service
- Multitasking
- Hiring and Training
Timeline
Manager
Main Street Sweets
04.2021 - Current
Lawn Mower
My Community
03.2020 - Current
Cashier and Server
Hampton Smoothie
04.2019 - 09.2021
High School Diploma -
Eastport South Manor Junior-Senior High School
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