Natalie Rojas
Las Vegas,NV
Summary
Dynamic and dedicated professional with experience as a Restaurant Hostess at The George Sportsman Lounge. Expert in customer service and impression management, I excelled in optimizing dining flow and enhancing guest experiences. Strong multitasking abilities and effective team collaboration contributed to a welcoming atmosphere and improved guest satisfaction.
Friendly and welcoming, with keen ability to create positive and inviting atmosphere. Possesses strong communication skills and knack for efficiently managing reservations and seating arrangements. Dedicated to enhancing guest experiences and ensuring smooth operations.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
The George Sportsman Lounge
05.2025 - 12.2025
- Greeted and welcomed guests, creating a positive first impression.
- Managed waitlist and seating arrangements to optimize dining flow.
- Assisted in maintaining cleanliness and organization of entrance area.
- Provided menu information and answered guest inquiries effectively.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
Restaurant Hostess
PKWY Tavern
01.2025 - 06.2025
- Collaborated with restaurant staff to ensure smooth operations during busy hours.
- Handled reservations and coordinated special requests for events.
- Monitored dining room activities to enhance guest satisfaction levels.
- Adapted quickly to changing situations, ensuring efficient service delivery.
- Answered customer questions about hours, seating, and menu information.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Barista
Starbucks
01.2025 - 05.2025
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Delivered exceptional customer service, ensuring a welcoming atmosphere for all patrons.
- Operated espresso machines and other equipment with precision to maintain product consistency.
- Managed cash register transactions accurately while handling multiple orders efficiently.
- Elevated coffee quality and consistency using precise measurements and techniques for every order.
Education
High School Diploma -
Desert Oasis
Las Vegas, NV05.2023
Skills
Customer service
Languages
English & Spanish
Professional Working
Timeline
Restaurant Hostess
The George Sportsman Lounge
05.2025 - 12.2025
Restaurant Hostess
PKWY Tavern
01.2025 - 06.2025
Barista
Starbucks
01.2025 - 05.2025
High School Diploma -
Desert Oasis