Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natalie Saldana

Colorado Springs,CO

Summary

Dedicated and personable customer service professional with 7+ years of experience in hospitality and client-facing roles, including fine dining, front-of-house operations, and call center support. Skilled in providing exceptional guest experiences, resolving issues with professionalism, and maintaining efficiency in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Insite Software
Fort Myers, FL
10.2024 - 06.2025
  • Resolve customer complaints efficiently and effectively.
  • Meet or exceed performance metrics such as call handling time, resolution rate, and customer satisfaction.
  • Provide accurate information about products, services, policies, and procedures.

Clerk Typist

Lee County School District
Fort Myers, FL
11.2022 - 10.2024
  • Greeted visitors, answered calls, managed student records, typed documents, handled office machines and mail, and maintained orderly systems.
  • Collaborated closely with peers school staff and parents, while ensuring accuracy, confidentiality, and a professional demeanor.
  • Created, updated, and filed student information, attendance logs, enrollment/transfer paperwork.

Server

South Seas Island Resort
Captiva, FL
04.2021 - 09.2022
  • Delivered exceptional food and beverage service to guests in a high-volume resort setting, maintaining a professional and friendly demeanor at all times.
  • Accurately took and entered orders using POS system, ensuring timely communication with kitchen and bar staff for seamless service.
  • Promoted menu items and daily specials, increasing guest satisfaction and average check totals through effective upselling.

Restaurant Busser/Hostess/Server

The Green Flash
Captiva, FL
11.2017 - 07.2019
  • Maintained impeccable cleanliness and presentation of dining tables by promptly clearing, resetting, and sanitizing between guests.
  • Monitored dining room flow and collaborated with management and service team to optimize guest turnover without compromising the dining experience.

Education

High School Diploma -

Coronado High School
Fort Myers, FL
05.2019

Skills

  • Attention to Detail
  • Multitasking in Fast-Paced Settings
  • Strong Listening Talents
  • Team Collaboration
  • Conflict Resolution
  • Sales Expertise

Timeline

Customer Service Representative

Insite Software
10.2024 - 06.2025

Clerk Typist

Lee County School District
11.2022 - 10.2024

Server

South Seas Island Resort
04.2021 - 09.2022

Restaurant Busser/Hostess/Server

The Green Flash
11.2017 - 07.2019

High School Diploma -

Coronado High School

Similar Profiles

CREATE PROFILE