Natalie Schryver
Massage Envy
Valparaiso,FL
1
Certification
5
years of professional experience
Motivated and adaptable individual with a background in customer-facing roles. Known for effective problem-solving abilities and strong communication skills, contributing to enhanced team dynamics and a welcoming atmosphere for guests.
Work History
Front Desk Receptionist
1 Year 2 Months- Managed front desk operations, ensuring seamless guest check-in and appointment scheduling.
- Coordinated communication between guests and therapists to enhance service delivery.
- Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Handled payments and processed credit card transactions.
- Assisted in inventory management to maintain adequate supply levels for spa treatments and retail products.
Host / Server/ Barback
3 Years 5 Months- Greeted and seated guests, ensuring a positive first impression.
- Managed waitlists efficiently, optimizing guest flow and minimizing wait times.
- Coordinated with servers and kitchen staff to enhance service delivery.
- Assisted in training new hosts on procedures and customer service standards.
- Process guest payments accurately,handling cash, credit, and debit cards through point-of-sale (POS) system
- Assisted bartenders with stocking the bar, ensuring that all supplies such as liquor, mixers, garnishes, glassware, and ice are available and organized
- Assisted with preparing and serving drinks during busy periods
Concierge
4 Months- Coordinated reservations and managed special requests for VIP guests effectively.
- Provided exceptional customer service to enhance guest experiences and satisfaction.
- Provide detailed information about the menu, daily specials, and wine pairings to enhance the dinning experience
- Handle phone and online reservations, manage the reservation system and confirm bookings to maximize seating efficiency
- Work closely with the restaurant management, kitchen, and wait staff to ensure smooth operations and a cohesive team environment
Education
High School Diploma
- I was a Juniorettes Member
- Extracurricular Activities: Leadership Class
No Degree - Pre Law
Aesthetician - Skin Care
- 4.0 GPA
Skills
Customer service
Telephone etiquette
Appointment scheduling
Scheduling
Customer interaction
Office organization
Filing
Attention to detail
Time management
Team collaboration
Communication skills
Listening skills
Data entry
Complex problem solving
Certification
- Aesthetician License
- Certified from a Dermalogica partner school
Timeline
Front Desk Receptionist
Massage Envy
08.2025 - CurrentRead More
Concierge
Emeril's Coastal
01.2024 - 05.2024Read More
Host / Server/ Barback
Applebee's Neighborhood Grill & Bar
03.2022 - 08.2025Read More
Crestview High School
High School Diploma
Read More
North West Florida State College
No Degree from Pre Law
Read More
Soothing Arts Healing Therapies School of Massage
Aesthetician from Skin Care
Read More