Natalie Smith
San Antonio,TX
Summary
Committed, Patient Care Coordinator, motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems.
Dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator
Full Spectrum ER & Urgent Care
06.2020 - Current
- Manage sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provide exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assist patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhance patient satisfaction by efficiently scheduling appointments and managing patient flow
- Train new Patient Care Coordinators to ensure consistent quality of service across the team.
- Maintain a high level of customer service while managing difficult situations or disputes involving patients or family members.
- Reduce administrative errors by implementing standardized documentation procedures for patient records.
- Manage high call volumes efficiently, triaging calls effectively and directing them to appropriate personnel as needed.
- Support clinical staff in providing exceptional care through seamless coordination of appointments, referrals, tests, and follow-up visits.
- Communicate with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Coordinated transportation to get patients to and from medical appointments.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Customer Service Representative
Home Depot
07.2016 - 03.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Participated in ongoing training programs, staying up-to-date on company policies and offerings.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Created and processed purchasing orders for companies and cliental.
- Processed phone and web orders for contractors accordingly.
Education
Cosmetology License - Cosmetology Education
Ogle School Hair Skin Nails
San Antonio, TX02.2020
High School Diploma -
Churchill High School
San Antonio, TX06.2016
Skills
- Critical Thinking Skills
- HIPAA Compliance
- Organizational Skills
- Appointment Scheduling
- Patient Care Coordination
- New Hire Training
- Customer Service
- Fluent Bilingualism (Spanish)
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Coordinator
Full Spectrum ER & Urgent Care
06.2020 - Current
Customer Service Representative
Home Depot
07.2016 - 03.2020
Cosmetology License - Cosmetology Education
Ogle School Hair Skin Nails
High School Diploma -
Churchill High School
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